Roberts Insurance Group - Venice, Florida

Geraldine Roy

While initially satisfied, our recent experience with Robert’s Insurance Group revealed a lack of proactive communication. We had an insurance claim denied because of a technicality. It was our mistake and not theirs. I believe that while agents have a limited role in claims processing, they still have a duty to provide reasonable advice and guidance, not just sell policies. Choose an agency that prioritized proactive communication and client advocacy.

Stephanie Gaulter

I have been working with Matt Britton of Roberts Insurance Group for a number of years, and I couldn't be happier with the service he provides. Matt consistently goes above and beyond to find the best rates for my insurance needs, saving me both time and money.

Matt is always willing to help, even when I reach out last minute. He always finds the time to address my concerns promptly and efficiently, ensuring that I am well-informed and confident in my insurance choices.

Matt's professionalism, expertise, and friendly demeanor make every interaction a pleasure. I highly recommend Matt with Roberts Insurance Group to anyone in need of a reliable and supportive insurance agent.

Tim Holliday

When it comes to commercial insurance, there's a lot of moving parts, details, requirements, and so on. You really need someone like Carina Marsh to take care of all of those details, and look out for your best interest. Can't recommend enough.

Donna McDonnell

I've used Stacy Moore with the Roberts insurance company for approximately 4 years now. Stacy is knowledgeable and professional and I wouldn't use anyone else!

Mimi Sullivan

Brent Honold spent a lot of time with us and found the best insurance options our needs

Mahlon Otero

Roberts Insurance has been writing our auto policy for the past year. We recently added another vehicle to the policy and our rate shot up to $560 per month.

We were assigned to Brent as our agent, and we have been disappointed with his lack of detail in reviewing options of our policy. He said he would requote the insurance to get us a better rate.

Unfortunately, we've been waiting for a month and have not heard back from Brent. I even gave Brent a call to follow up and was told he was still waiting on a company to get back to him.

We ended up going with a different agency and cancelled our auto policy with Roberts Insurance. If we had heard back in a timely manner, we would have kept our policy with them.

Rick Birmingham

This is an update in February 2024. I did finally have someone connect with me after my one star review. Since then I've had the service I was hoping for. Simple things like address updates and a small spreadsheet with the coverages and policy numbers.
I'm moving things up to a three star rating.

Original Jan 2024 review:
Personally, I have had a terrible time getting anyone to contact me. I am taking over a policy after the passing of the former owner. I went there in person and asked for help changing the policy over to me and since then I've had several phone and email exchanges but every time I don't get any help, just promises to talk later. I can't even get a list of the policies I have or any help with making a change to the email address on the accounts. Besides visiting them, I've had phone and email exchanges with 4-5 different people and no one gets back to me for more than an initial message. This from August 2023 to early January 2024. I've spoken to the front desk, the admin staff, a agent, a manager and I tried the agent who I think originally set up the policy. It is so frustrating and I don't know what to do. We had been customers for perhaps 15 years for at least 3 policies and maybe only had a relatively minor car accident (replacement of a side panel if I remember correctly).

Heather Guido

Thank you Danny Nichols for helping me in desperate times with finding coverage for my recent home purchase. My lender dropped the ball, and a day before closing I found out I had to restructure my coverage. Danny made himself available after hours, was efficient and extremely helpful through a very stressful process. I will continue to recommend Roberts Insurance Group.