Ross E. Curtis: Allstate Insurance - Fallbrook, California

Felicitas Hernandez

This is a message for Katie at the office in Fallbrook. You definitely need communication skills …you lack on communication Severely especially when it comes to changes, you don’t reach out to the client unless the client reaches out to you. you fail constantly to return phone calls multiple times you’re very dishonest and you’re nowhere near to be trusted. I don’t care how many years you’ve been working at that office or doing what you do but you’re definitely forgetful I don’t know what you’re smoking but you definitely need to properly communicate when there is an error on your end and admit to your mistakes rather than blaming the client. Because only you know where the moneys going and I hope it’s not on your lips because they definitely don’t look right .you need to be professional and be nice to clients you never know when I might be taking care of one of your family members. As a first responder we encounter all types of personalities difficult situations and no matter what we provide Quality care to our patients no matter their background, Or there situation may be.

No wonder you people at Allstate are on A class action lawsuit ha ha ha great job of

BRUCE PAWLISA

I enjoy Ross E. Curtis; and his team, Katie, Sergio, Roy, Claudia, here in fallbrook.
To help me out on all my insurance needs home or Auto,
They're always friendly and and able to help me, and also to come to them about things that do not pertain to insurance but just on personal levels even, to talk about, bounce ideas off of them. I know they're busy but they seem to find time for me.
Very friendly and personal they are.

judy bresnahan

We have used Ross Curtis Allstate Insurance in Fallbrook for both our home and cars for many years. Their service is outstanding - they are so helpful and always available to answer questions. We appreciate the friendly and courteous office staff and we highly recommend them to anyone looking for insurance needs.
Pat and Judy Bresnahan

Victoria Marquez

The lady who last I talked to was very helpful and took care of my problems right away

Zachary Curry

A strike-out when they could have had a home run!

This agency did very little to follow through on requests for a return call, provided no customer loyalty, and Katie was completely devoid of empathy as I navigated the estate process for a loved one who passed — a longtime insured with this agency.

Being a past insurance agent and knowing there may be questions of insurability interest upon her death, I notified them within 10 days of her passing, which ends up penalizing the estate as I receive notices that policy is being non-renewed due to her death.

If anyone knows the insurance market in California, it’s difficult to get new policies written at an affordable price and the choice to non-renew these policies puts undue pressure on the surviving family to source policies before their renewal or avoid having a lapse in coverage which could be quite costly in the near or long-term. My hope was that they would ‘go to bat’ for their insured and her family, but this was a ‘strike-out’ when they could have had a ‘home run’

Calls to check on the policy status’ after receiving the non-renewal paperwork in the mail were unanswered for 7 days and required me to initiate multiple calls to try and get any communication with the Katie or Ross. When I finally got a call from Katie, I wasn’t as bothered with the bad news as I was with her complete lack of empathy and emotional intelligence. She snapped at me and made snide comments as I discussed the intricacies of the issues with her. I was polite and explained my frustration with this decision in the hopes that it would create a way for them to understand the effects this decision has and possibly a new way to look at it from an underwriting perspective. Katie’s completely dismissive and unapologetic way of handling this interaction has led to the loss of business for Allstate and for the Ross E. Curtis’ agency.

B FF

I've been with Ross E Curtis Allstate in Fallbrook, Ca for many years since they were one of the few insurance companies that would insure my Bonsall home on 5 acres. Now they insure my home, cars and business. Katie is always very helpful.

Chris Pruno

Great experience!
Sergio is great to work with, and has made the whole homeowners insurance problem a lot easier. The auto insurance is pretty convenient too.

N F

Always responds to any questions we have RE: our auto or home insurance needs; extremely professional & pleasant staff; highly recommend!