Eric Schutte
1/5
I'm a windshield repair man for a local company. I've been trying to deal with a customer's insurance to try to get a warranty issue figured out. I called and spoke with Tracy and she said she would help with the claim if I didnt get anywhere with the actual insurance company. She gave me her email. I tried again with the insurance company with no avail. The customer was being very
Understanding and I wanted to make sure I took care of the customer for the agent and obviously to help the customer out as well. I misplaced tracy's email so I called her back Today to try to speak with her and get her email again. I got her vm in the morning, Early afternoon, the customer called me to let me know that she had spoken with the insurance company And that they weren't going to cover The warranty claim. I called Tracy back and got her voicemail again. I hung up after not leaving a voicemail again and called back to see if they would connect me directly with her. The receptionist said she was with a customer at the time and she would call me back. I accepted that and that was fine. The problem that I do have is she had an attitude when she finally called me back and literally interrupted me and told me to "STOP". I wasn't raising my voice,I was just trying to communicate to her there needed To be a little bit of sense of urgency so the customer didn't get frustrated. She then proceeded to tell me that I was being aggressive with calling three times in one day And that I didn't follow her directions by emailing her. I explained to her that I lost it accidently and All I was doing when I called in the first place was trying to get her email and briefly speak with her and update her on the situation. She was very rude and on VERY professional. I would never treat anyone like that. Whether i'm a customer somebody trying to take care of a mutual customer. How she acted and how she treated me on the phone was Extremely rude. In my opinion she needs retaining on the phone and customer service.
