JSB Insurance Services, Inc. - Los Angeles, California

Michelle Young

I have been using JSB for years and personally have seen their customer service really go down over the years. We have 2 cars insured using them, and after today’s experience I will be finding another broker. I tried to insure a travel trailer my family just purchased and not aware of the process. I called and spoke to Hector and he asked for a contract of the vehicle I purchased. I didn’t have to do this with the car we purchased and provide a contract? The RV dealership said that wasn’t standard protocol. I said I wasn’t sure of the protocol and gave Hector the info I was provided with the vin, purchase price, location we we are storing the trailer, etc. I had text over the info and then called back maybe 30 mins later after sending over texts to see if they got my info. His response to me was rude and was like “well yeah I said I’d call you back, and I’m not sure if we can insure it.” Is that how you respond to a customer? Really rude. I was confused and said “this doesn’t make any sense.” One, he wasn’t sure he could insure our brand new trailer we purchased? 2. He never text me back saying he would call me back or that he was working on it in text and I was just supposed to “know.” He continued to argue and gaslight me and defended his rude actions towards me. We will be looking for another broker and taking our business away from them.

Alex T

When I first started using them it was fine. After my rep left, service went downhill. Something as simple as renewing my home insurance they mixed up with my car insurance....

Katie Queen

We have been clients of James (JSB) since he started years ago. I worked with his sister and he use to be a great advocate and insurance provider with competitive rates. This company is way too big, rude agents with terrible customer service. Not what we want at all.

In the last few years, we have asked for a review of our car policy and the cost of insurance and we were alway told, “these are the best rates and with new laws you can’t get the kind of coverage you have with a new policy.” Blah blah blah. We were paying over 555.00 a month for liability for 3 cars, granted my son is a new driver, but high.

I looked into it myself and found that I can get a policy with full coverage on one vehicle, and liability on the other two for 300.00 a month with the exact same cover. I looked into the fine print. JSB insurance is not looking out for its clients. It’s in bed with a few companies keeping clients at high rates, lying about what’s out there. It’s a shame, I always liked James, back when he actually picked up the phone and was working from the ground up company.

Joshua Meadows

JSB has always taken care of me, they notify me when I need to be, they are quick to return calls and quick to answer them.

Hector has been a huge help and I recommend him as he is pleasant to work with and always makes it a smooth process

Roberto fitch

I want to report agent specialist Hector for awfully customer service. I had a horrid experience with him. I was having problems with my telephone line and he assumed I didn't wanted to talk to him even though I ask for a quote in the website. He also had a very rude tone and was escalating everything instead of descalating and I feel like you have to have those skills in order to deal with clients since we now less than you about insurance. Thank you i also asked for his full name but he failed to provide it.

Ivan Lopez

Great service from Jeremy for general liability insurance started with mark benton got bought by this company helped me out with my construction grading business always helped ne good rates been recommending people to Jeremy.

Dmytro Kuznyetsov

Keylyn has made the experience of getting insurance quote and signing done very easy. She has gone above and beyond as far as expectations. JSB insurance has done an amazing job at finding the company to cover our 3 cars for the family. Keylyn has made it incredibly easy and she would text and call as follow-ups to ensure we got what we needed. Fantastic customer service and dedication to work. Thank you very much.

Igal Shakh

The helpful team at JSB helped me find the best policy for the lowest price, and I've done my research! When discussing my options, I genuinely felt that they were trying to help me get the best deal. They are also very knowledgeable and experienced in the insurance industry and I will come back to them for all of my future insurance needs, both business and auto.