Jason Muhlberger
2/5
Be wary when engaging the Dallas branch office for healthcare brokerage services for your company's staff. The management at this office does not appear to be effective at maintaining customer satisfaction.
Our HR had a back and forth with McClennan brokers. In October, the brokers had agreed upon a time in early November to come meet with staff and discuss benefits and nuances of the plans. A day or two prior to this, they told us they needed more time to prepare things for our organization of 55 - 60 people.
The presentation-meeting was pushed to a date very near Thanksgiving. Many staff members who had planned their holiday travel according to the previous schedule were now forced to miss this event.
To their credit, MMC brokers did offer to schedule a follow-up for anyone who missed the meeting. However, the day before that meeting, we were informed that the brokers will not be coming to meet with any staff who missed the original presentation. The brokers can simply be reached via telephone.
In short, there appears to be an issue with managing timetables and customer portfolios here. Any plans to meet with this branch's brokers should be considered tentative at best.
If you remember what I wrote above, our original meeting was postponed because the brokers 'needed more time to prepare' for a presentation.
The odd part about this delay? After reviewing the documentation (without the guidance of said brokers), we have been offered the exact same plans as last year. Only this year, they cost more.
EDIT: You should also be advised that the person who might eventually make it out to speak with your staff will likely have rehearsed a speech more than they will have learned the material at hand. I have been receiving reports that the person who did make it to our office was not knowledgeable and did not provide insight or answers apart from "I will find out and get back to you".
