AAA Lancaster Insurance and Member Services - Lancaster, California

AAA Lancaster Insurance and Member Services is a reputable insurance agency located at 1234 Commerce Center Dr, Lancaster, CA 93534, United States. Their contact number is 661-948-7661, and their website can be found at ace.aaa.com. This agency specializes in a wide range of insurance services, including auto insurance, home insurance, life insurance, and motorcycle insurance. They also offer cruise agency services, notary public services, passport photo processing, and travel agency services. Specialties: Insurance agency, Auto insurance agency, Cruise agency, Home insurance agency, Life insurance agency, Motorcycle insurance agency, Notary public, Passport photo processor, Travel agency.

In addition to their extensive range of services, AAA Lancaster Insurance and Member Services provide on-site services, wheelchair-accessible parking, and wheelchair-accessible entrance facilities, making their location accessible to all clients. Other points of interest: On-site services, Wheelchair-accessible car park, Wheelchair-accessible entrance.

The company has received numerous positive reviews, with a total of 1232 reviews on Google My Business, and an impressive average rating of 4.4 out of 5. This indicates that the agency is highly regarded by its clients and delivers a high-quality service. Opinions: This company has 1232 reviews on Google My Business. Average opinion: 4.4/5.

👍 Reviews of AAA Lancaster Insurance and Member Services

C. M.

1/5

Wow this place has gone downhill fast. I’ve been a AAA member since 2007 and this is consistently by far the worst location I’ve been to. The lines are literally worse than the DMV because of everyone doing their insurance here. Really squeezes out longtime auto club members and it’s very disappointing. On my last visit I waited 35 minutes to spend 2 minutes getting helped by the worker. Absolutely ridiculous. I suggest looking elsewhere for your auto needs.

JCS I. C.

5/5

I have not had to go into the store yet for service but I have used AAA insurance for flat tires, battery and getting stuck going off road. Every time I needed AAA they responded ASAP and sent a very qualified and efficient person that solved the problem in no time at all. I think AAA is the one insurance that is a actually worth the money. They are totally reliable and respond 24/7. AAA never lets you down. I'm a huge fan.

Jayline L.

5/5

Brandon helped my boyfriend and I get international permits , he was super sweet and informative . Gave us a few recommendations for our trip to Japan ! Made our experience comfortable and easy . Grateful to have had his service !

Robert R.

1/5

Because you can't leave ZERO stars. Recently AAA took $500 out of my bank account in additional fees. I was sick & not checking my balance as I normally would. When I contacted customer service I was yelled at, their rep screaming "we do not make mistakes. If ther was an error & you didn't catch it immediately, that's your mistake. Not ours". Faulty reasoning but I'm still out $500 that I cannot recover. After 20 years as a member I now have zero confidence that AAA will provide customer service if I need them

juan V.

1/5

Been with them for over 15 years, very disappointed with the roadside service, completely dropped the ball on numerous occasions, left me stranded a whole weekend. Never showed up after multiple calls and follow up calls . Now to top off the cancel my roadside and won't say why. On top of the insurance rates going up by at least double.
Good riddance I guess.

Charlie G.

1/5

Never thought I would see the day when I give AAA a one star rating, but that day has come. The other day I accidentally set my keys down in my utility trailer then proceeded to lock it with the keys inside. I couldn't get into my car or the trailer so I called AAA to get a locksmith. They refused me service. I told them in an email how I felt this was incredibly lousy service, especially since I've been with them since 1997 and only used them a few times in all those years. I received a very generic email response saying how sorry they are. You can be as sorry as you want but I want my $165 reimbursed for the locksmith that you should have sent. I'm waiting.

Crystal E.

1/5

AAA is a total rip off I have been with them for 20 years. I have an excluded person on my policy. I asked them numerous times to remove the person because the person doesn’t live with me. One agent told me it doesn’t matter as long as the person doesn’t drive the car. My policy was supposed to renew in July 2024. I just learned that my insurance was canceled. I bought an $80,000 car not too long ago. I had no idea that the insurance had canceled; therefore, I was now driving a car with no coverage. Thank God I didn’t have any accidents during that time. I received an email and two text messages letting me know that my insurance was canceled 34 days ago. When I went into AAA to talk to two agents and a supervisor they claim that the insurance was canceled due to a form I didn’t fill out regarding the excluded person that had been excluded 10 years ago. I have not had to fill out this form for the past years, just so happened this year. They claimed they mailed the form to me. They said we also mailed you a refund that I didn’t receive. I told them my selected method of communication is email or text. I didn’t receive anything. They didn’t email me to let me the policy was going to cancel. However, 34 days after the policy was cancelled, I received 2 texts and an email letting me know my insurance was cancelled and asked me did I want to reinstate it. Here’s the kicker. They will not reinstate your insurance after it’s been 30 days. You must rewrite a new policy. Now my insurance went from $211 per month to $357 per month. One agent said I was on an old policy so it was much cheaper. When I insisted that they reinstate the policy, their only response is “ I’m sorry underwriting will not reinstate your policy. We have asked before. They will have to rewrite a new policy.” An agent said that the cost for insurance have changed. So AAA is fraudulently canceling all of their long time loyal members like me to put us on the more expensive plan. I am so done with AAA. This business, years ago, cared about an individual. They care less about their customers. I am looking for another company. They told me if you take your car off, your house insurance will increase. I laughed and told them what makes you think I would leave my home in your incapable hands.

J

5/5

I had a great experience even during the covid pandemic, fast and friendly AAA staff had me taken care of quick! I got a title change, new registration and a new license plate on the spot all within 30 minutes total!!! Much better than the DMV anyway I don't care whether it's pandemic time or not. Thank you so much AAA, I'm truly grateful!!