Veronica's Insurance Redlands - Redlands, California

Kimberly A.

The WOMAN at this location is beyond DISRESPECTFUL (she said they only have her and the man staffed). I will 100% be CANCELING MY POLICY because of my visit. I've only had a policy with the company for a month and this was my very first interaction with the employees in person.

I called ahead of time to make a payment over the phone and was told I wouldn't get a transaction fee for in person so I go in person to be told I still have to pay and $18 transaction fee. I was being helped my the man but the WOMAN aka the banshee, kept chirping behind me and talking down to me, when I said I was going to Yelp about the situation she told me I'd be putting her job in jeopardy bc it's only them there and then proceeded to tell me that THEY DIDNT HAVE TO HELP ME AT ALL. The banshee kept interjecting as this is a small office I definitely felt cornered and attacked. I sincerely hope this woman does get reprimanded, I'll also being calling corporate for a more formal complaint.

Will A.

I’ve been working with Jose Cerda at Adrian’s Insurance office for a while now, and I can’t say enough good things about him! He always takes the time to address all my policy needs and ensures everything is taken care of efficiently. Whenever I need an adjustment or have a question, he’s quick to respond and makes sure I fully understand all my options. Jose is not only highly professional but also friendly, communicative, and respectful. It’s rare to find someone who truly goes above and beyond for their clients, and I’m grateful to have him handling my insurance. Highly recommend!
Redlands office .

Xavier P.

Spoke to Ceci at Redlands office and was very unprofessional. I have automatic payment set up and did not go through I asked why they did not know. She said they called. I asked when because I have no record of them calling. No answer. Was told it was not there problem I had to contact that company directly. Asked to speak to a manager she said she didn’t know when they were coming in. I asked for their managers number work work emails she did not give me either. Would definitely not recommend this company as in their words, “ we are a broker company those are issues you have to speak to them directly we don’t deal with that. Very poor customer service.

Malachi M.

Jose did an amazing job assisting my girlfriend and I with our very first insurance policy!! He was very transparent and explained everything in great detail! Thank you for helping us with everything, including letting us know about the roadside assistance!! He even laughed at my girlfriends jokes (she’s not funny)! Jose goes above and beyond!

Maritza G.

We went in today to add my daughter to the policy, Ceci was able to come up with many different quotes for car insurance without any problems!! Looking for the best affordable option no matter how long it took!!

Winky D.

Ceci helped me. She was taking her lunch and she was so kind to open the door for me, she ran to my car to help me. She went out of her way and that means alot to me .
I am very happy .payment was processed thank u ceci

Rey R.

Ceci help me get my renters insurance, excellent agent, I will highly recommend her to all my friends, she is also professional, courteous and easy to to talk too.

josie T.

Me and my daughter went to Kemper on Alabama Street Jose was the most amazing person very professional at what he does he knows his job thank you 🙏 SO much Jose was his name ask for him he'll get the job done ✅ thank you thank you 🙏 🙏 🙏