Greenville Casualty Insurance - Greer, South Carolina

Address: 706 W Wade Hampton Blvd, Greer, SC 29650.
Phone: 8009825783.
Website: greenvillecasualty.com
Specialties: Insurance company.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot, On-site parking.
Opinions: This company has 65 reviews on Google My Business.
Average opinion: 3.5/5.

📌 Location of Greenville Casualty Insurance

Greenville Casualty Insurance 706 W Wade Hampton Blvd, Greer, SC 29650

⏰ Open Hours of Greenville Casualty Insurance

  • Monday: 8:30 AM–5 PM
  • Tuesday: 8:30 AM–5 PM
  • Wednesday: 8:30 AM–5 PM
  • Thursday: 8:30 AM–5 PM
  • Friday: 8:30 AM–5 PM
  • Saturday: Closed
  • Sunday: Closed

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👍 Reviews of Greenville Casualty Insurance

Greenville Casualty Insurance - Greer, South Carolina
DJ A.
1/5

Good rates has its downsides I guess. Super hard to get them to answer a simple email or phone call. They've been adding vehicles to my plan that I don't even drive and threatening to cancel my sr22 if I don't pay (which could ruin my license) and wont respond to my statement. I would just pay a few extra bucks to a company that actually cares about the customer's experience.

Greenville Casualty Insurance - Greer, South Carolina
Ashlee L.
1/5

Called Monday for a FS-1 and to get liability put back on my car, paid over $100advisor helped me and told me that she was sending an FS-1 to the license plate agency in NC for me. After checking in with the license plate agency for the next two days, and still not receiving the FS-1 , I called Greenville Casualty in NC and AMY(a rude representative) answered the phone, I explained to her the situation and how I was frustrated at this point not with her but with the whole situation because I’ve paid my money and technically legally I still have no insurance on my car because they company FORGOT to send the FS-1 form to the licensee plate agency plate agency.. she proceeds to say “well I don’t know what to do about that, and don’t get frustrated with me” In the middle of me saying “ I am absolutely frustrated but NOT with you” she hangs up the phone and blocks me from calling her back. Amy has DISTASTEFUL customer service skills and does not need to be answering the phone assisting with the needs of customers who have PAID HARD EARNED MONEY to this company and are having problems. She is INCOMPETENT and lacks the SIMPLE communication and understanding skills she SHOULD possess in a professional setting. Get rid of her ASAP.

Kathy (South Carolina representative) on the other hand, was EXTREMELY capable of resolving such a simple matter and might I add, a great listener, and empathetic professional. Give Ms. Kathy a raise immediately. (1 star is for KATHY)

Greenville Casualty Insurance - Greer, South Carolina
Albertha T.
5/5

I always have a pleasant experience when I call the High Point, NC office. Everyone is professional and courteous. In all the years I have been with Greenville Casualty, I have always had great experiences.

Greenville Casualty Insurance - Greer, South Carolina
Troy C.
1/5

Poor customer service .
Lacks compassion.
Only there to protect themselves from payouts.
Make every opportunity to prolong any payout.
They expect the person who has a claim that was not a fault do all the leg work ,from contacting police for police report to contact Towing to removing tags from vehicle ,etc.
Complete run around from one agent to another.
When finally a payout has been given , one might rather just take the slap in the face and spit upon as one is treated just as if they are the scum of the earth to this agency.

Greenville Casualty Insurance - Greer, South Carolina
Josh A.
1/5

WORST INSURANCE COMPANY I HAVE EVER DEALT WITH. I was T-Boned by one of their insured. They took almost a month to tell me my car was totaled then came out with an over a week later that was HALF of the cars value. It took them 2 more weeks to come back with another offer. Jill never picks up the phone and has her receptionist try to give updates for her. They communicate between each other instead of getting it straight from the source. Then it took 2 months for them to pay for missed work. Then when you email for updates they get mad and tell you not to email them anymore they will contact you for anything else they need. It took 3 weeks for them to mail checks after we settled. If you have to deal with this company, you’re going to have to pay whether you’re insured through them or not.

Greenville Casualty Insurance - Greer, South Carolina
Erika E.
1/5

Terrible experience so far. One of their drivers was drunk driving and backing up on a four lane street. They hit me & when I tried to file a claim Heather Zaias (new claims agent) gave me the wrong information TWICE. Then argued with me on the phone as if she was a lawyer. Extremely rude. I’m glad my insurance company doesn’t treat people this way.

Since I can’t reply to your year late comment , if it’s that hard maybe you’re in the wrong business.

Greenville Casualty Insurance - Greer, South Carolina
Bridgette M.
1/5

This company is the worst. You get into accident and they hold your claim out over a month waiting on you pay your next premium installment before they will even tell you anything about your damaged car. Jill doesn't even answer your call someone else tries to give you updates about your claim all the while stating were in a pandemic. Everybody knows were in a pandemic but the car is outside sitting on somebody junk yard so social distancing is very possible and then she get attitude when you question their business practices. This just goes to show you sometimes it better to use a business that is well known instead of one of these mom and pop business if you want good service when i find out about my car I will be switching my insurance compnay.

Greenville Casualty Insurance - Greer, South Carolina
Kayce T.
4/5

Great company but only thing I had issue with is they won't insure my older vehicle bc it's 20 yrs or older. They only will let you get liability and no glass coverage either on it. I went through leon hix insurance on Ash hwy in Spartanburg.

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