Nest Wealth | Objectway Group - Toronto, Ontario

Brian Mackay

Frustrating experience over the past few years.

Support is non existent - I’ve quite literally waited weeks to get a response to my questions.

The platform is broken, any simple request (even if you do hear back) or anything they touch breaks the customer portal.

There is no app, no customer support, and account information is poorly laid out.

With the various other well polished and incentivized robos to choose from.. do yourself a favour and shop around before committing.

Ian Bromley

Wish Google allowed for zero stars.

Terrible experience. I am clearing everything out here. As many have said here already the customer service is TERRIBLE and it consistently takes days to get a response. Then the response you get is from a new person and by the time you answer their questions (by email - no phone number) you wait days and a different person gets in touch.

As others have said they cause many hurdles if you want to move your money out. I have accounts with Questrade and Nestwealth. In early August 2022 I began a request process to move $150000 from Nestwealth to Questrade (where I intended to go largely to cash in anticipation of the markets in September). I submitted four transfer requests between mid-August to mid-September and all four were "rejected due to insufficient funds". There was over $350000 in the account.

I spent hours on this sending emails back and forth to Nestwealth and making calls to Questrade (which actually has a phone number) asking why. After the fourth rejection, after I got an actual person with a name, he said that National Bank (Nestwealth custodian) had asked Questrade for the funds several times and were always rejected(!!!) But the request was to withdraw money from Nestwealth and move it to Questrade (not the other way around).

On Monday this week the rep at NW said he would personally call National Bank to straighten this out. Now is the end of week - markets closed on Friday afternoon. In the past five weeks I have lost thousands of dollars due to this incompetence. Since the first rejection on August 19, until today (September 23) I still don't have the money.

And the money in the NW account in the meantime is down 8-9% over those five weeks. So on my $150000 request I am out about $13000. I am retired and I count on this money. I am also on blood pressure medication and 5 weeks of begging on emails, and after four separate rejected transfers out, my doctor will probably need to increase my dosage.

If you have had any similar situations with Nestwealth, please get in touch and maybe we can put together a class action suit.

And if you have not yet experienced Nestwealth PLEASE - whatever you do - protect your money and stay away from Nestwealth!

J Bayer

Perhaps we are just the unlucky ones. Computer glitches, custodian errors, poor communication about the transfer from our former investment group. It seems if they touch anything we have asked the to touch, something has gone wrong. As an investment tool, I am sure it will be fine. Easy to use and intuitive. Just don't ask them to do anything.
Addendum: After 2 years, we've reached rock bottom. Although they have just hired a new Customer Success Manager, we will not be along to see how he does. We went through 2 weeks of no contact, no emails, no answers. Could not get anyone to respond. Once the new mgr came on board, we had our questions answered then have decided to leave. I will never forget the feeling of desperation when we couldn't contact anyone to access OUR money!

ali sehizadeh

If I had the option to rate zero I would definitely do that.

Having my RRSP account with Nest Wealth at Work was a terrible experience. My RRSP investment fund did not sit in my account due to issues at Nest Wealth. I almost lost my RRSP deadline for 2020. Nest Wealth has the worst customer service I've ever seen. They don't have a number to call and don't respond to any emails. Terrible customer service! You can not even schedule a call with them. Try to contact them and you would see what I mean. After 5 months of trying to communicate with them no one responded to my email. How can I have access to my investment if you claim to be a virtual organization but you don't answer to calls or emails? I don't have any option to transfer funds from my online account to any other organization. How can I access my investment then? THIS IS REALLY FRUSTRATING and after 5 months it is still not resolved. Terrible experience !!!!!

Ellen Lundy

I have been using Nest Wealth for 4 years. Up until recently, I have been very pleased with their service and repsonse time . In the last month, it is impossible to get anyone to respond. Requests are replied with only auto-responses that there may be delays to do high customer request. Phone appointment system is not working. Clearly they are understaffed to meet custmomer needs. I will move my accounts from from NestWealth. Not even the CEO Randy Cass replies

Dominique Binckly

These are some of the reasons Nest Wealth is so great:

1) Great returns, much better than any other advisor ever did for me.
2) Ease of investing which brings peace of mind.
3) Great service from dedicated and knowledgeable staff.
4) Simplicity of investment choices.
5) Professional website with easy to use reports.
6) Great transparency on our investments.
7) I can sleep at night knowing that my retirement funds are well looked after. That one may be the most important one after all.

And of course the lowest fees in the business

Andrew

I would highly recommend Nest Wealth to grow your wealth. I spent 6 months doing my research and clearly Nest Wealth was the best. Randy Cass is a Pro with many years in Wealth Management. I found this fact very important and reassuring. Nest Wealth is associated with National Bank which acts as the custodian of your money.....having spent 20 years building my portfolio with CIBC I am very happy to have made the switch to Nest Wealth.....the company is terrific to deal with...their website is easy to use and allows you to see how your portfolio is progressing.....very happy with my results and the low fees....looking forward to the next 15 years growing my nest egg to ensure a prosperous and active retirement.....Andrew....Toronto On

Scott Parish

Nestwealth customer service has always answered my questions in a prompt and thoughtful way no matter the request.
Even after I closed my account (through no fault of Nestwealth) Dax at customer support helped me get all of my tax documents that I required when requested.