Lader Insurance Group - Macon, Georgia

J P.

Called for a quote Oct 3rd. Nikki said she'd get back to me shortly. No response after 7 days so I called back. Nikki advised that she's waiting on carrier responses and that she would be in touch within a few days but never called.

I called a third time and left a message on Oct 14th. Nikki returned the call and stated that she cannot find coverage because I had 3 claims. One of those claims was a theft that never happened, so I asked for more info. She said that she's still working on the quote but would send me the claim report so I could look into why there's a claim showing that doesn't belong to me.

Today is October 22nd and I have yet to receive the claim report or a call back. Lader Insurance Group has left me in the dark throughout the entire process. The worst part is that I have no answers with regard to a potentially fraudulent theft claim under my name.

RESPONSE TO OWNER PAUL:
Sorry, your response is unacceptable because this runs deeper than a simple coverage denial. It's Oct 30 and your office has not followed up as stated. I have not received a formal rejection and your office was supposed to look into the false claim on my record which most likely played a role in the rejection you speak of. I belive there's a bigger problem with your agency because a concerned owner would have contacted me given given this set of circumstances.

FINAL:
11/15--I think you might have editited your original response by softening it up at the end with a fake offer to speak with me, even though your company was supposed to call and never did. Unfortunately I can't prove this without a bigger investigation not worth my time.

In conclusion, I was able to secure great coverage through a well-known carrier for my Auto, Home and Rental property via an agent who actually cares. Best of luck to you.

Tessa R.

I was not pleased with the customer service. Mrs. Jennifer could use some updated customer services skills. She may have been really good at her job dealing with customer in the past but her skills are not up to par. She cut me off several times and refused to state her error. Nobody is perfect but to be rude when dealing customer everyday is unacceptable. I will be closing my policy and moving to another company. May not mean much to them but it will hurt in the long run! Good Luck!

Perry

I experienced about a 30 day wait time for a detailed quote. They are very thorough before giving you a quote. They do let you customize the amounts of coverages you want. You can do it all online.

Beverly D.

Management refused to talk to me when I call and insurance keep going up every 6 months.

Mary B.

I love Nikki she is the best. If you need help with insurance give them a call and ask for her.

bad B.

Great place to get insurance! staff is great. Nikki hortman u are the bomb at customer service! Thanks, Charles Brewer an Amy Little!

Heath A.

Always get uninsured motorist even if it's a little more. Careful because they will not mention it but liability on a $2500 car your gonna want that.

Buddy B.

I have to say Nikki is the best insurance woman in the world she needs a raise or she needs to change jobs