AAA Whittier Insurance and Member Services - Whittier, California

Danny N.

Went to my local AAA office here in Whittier, California for travel quotes. Met with travel agent Hector Arias. We sat with him for about an hour. He wrote down our traveling dates, destinations we were considering, and our budget. He said he would search and get back to us with price quotes from the different destinations in a few days. Never heard from him again. I was really surprised/ disappointed with Hector. Is this the world class AAA brags about? It’s horrible service.

Hugh C.

Donna, is a great supervisor! I had a minor issue but she resolved it very quickly, effectively, professionally and very knowledgeable. Also, thanks to the employees whom were very professional as well. Thanks for being patient with me.

Louis R.

This review is for the AAA membership. Most people get the membership for the emergency roadside assistance specifically towing and AAA is very aggressive in selling their membership. I’ve been a member for about four years and I’ve used to service twice for simple job such as jump start and flat tire change. Today for the first time I requested a long distance tow. Not sure what the policy is with their contractor tow companies but I waited over 2 1/2 hours because the assigned station did not have a long-distance driver which I think is not true. What I believe is their contracted price with AAA doesn’t pay them enough so it’s not worth it for contractors to take a long distance tow if there are other jobs available where they make more money. So for AAA to sell such a service and does not have contractors are willing to take the job in a timely manner is a poor standard in their membership. I’ve waited almost 4 hours which, for my time is much more than the membership that I paid. Luckily this it wasn’t an emergency situation. AAA really needs to reassess their long distance, towing service and the contracted amount with the local tow yards.

Rudy S.

Guess im a little pissed when writing this, but wen in to renew registration,they would not take my debit card w visa logo, they need cash or an actual credit card. So had to leave after waiting in line and come back n wait again

Paul A. I.

Professional, courteous , answered all my questions in a satisfactory manner.

Jamarak A.

Writing this review in regards to our experience calling the AAA Whittier Insurance & Member services on Saturday 12/9/23 at 11:50am. My girlfriend was placed on hold for 30+ minutes after requesting a declaration of her policy.

After feeling that she was left forgotten on hold, my girlfriend called the office from a separate phone number. Her call was picked up my a woman in Sales, who did not state her name. The woman stated that they are typically busy on Saturdays, which is completely understandable. My gf then asked for this woman’s name, and her exact response was “I already gave it to you, so it’s not my fault if you didn’t hear it the first time”, and then hung up the phone! In disbelief, we decided that we should go to the branch office in person because clearly this woman does not care about her job or providing any level of customer service to clients.

We will be writing to corporate about this incident and switching providers for our entire family as a result of this appalling experience.

jimmydiaz75

Is this DMV or AAA.? Lines and waiting time in the back section for DMV services was ridiculous 🙄!!
Only 2 people and we'll over 20 people waiting.
What's going on? AAA was the best and now it's not looking worth the membership 😕

Ryan D.

Been a member 6 years, last 3 times i have had a dmv issue there. Went there over 2 weeks ago for out of state title transfer. Gave me plates all seems good..Just got a letter yesterday from them saying I need a title history report to get my CA title. Went to dmv and they said there is no reason. Thanks for wasting 2 weeks of me getting my title.