First Citizens' Federal Credit Union, Mashpee Branch - Mashpee, Massachusetts

Amanda M.

Ann Marie is the most unprofessional manager I’ve ever spoken to! I called to make a late payment and was questioned why I’m paying late. I expressed I lost my job 6 months ago and don’t make as much money now as I used to. Ann Marie went on rudely telling me that losing my job 6 months ago wasn’t an excuse to make a late car payment. I also wanted to catch up on my payments and she hung up on me twice and I was only able to make one before being hung up on the second time. Never in my life have I ever been talked to by anyone banking, I was extemely upset and let her know how rude she was. I will never contact the mashpee branch again. Maybe first citizens should reevaluate who they make management!

J H.

Bank tellers are awesome. Manager was unprofessional sitting talking about personal interest for an extra half hour when a line is waiting to be seen. Bad customer awareness. Switching personal and business account asap

Sherrie A.

I made two transactions tonight. One to deposit money into my perosnal (cash) and then after that was complete , I gave the woman a check made out to my business account and I said this needs to go into my business account. Had the account number on it and everything and she put it in my personal account. That should not have been allowed. The check wasn't made out to me .Unreal. Do your jobs

Jacob R.

Very kind and helpful people. Always easy and smooth to get things done here. My favorite branch by far!

Elizabeth K.

Fraud manager Heather abuses her authority!

Sabrina Y.

Diane A.

Christine C.