Fitts Insurance - Southborough, Massachusetts

Raphael G.

I needed new home and auto insurance on short notice, and Chris and his team were absolutely amazing. They made the whole process so easy and handled everything quickly and professionally. Their knowledge, expertise, and genuine care made me feel truly valued and understood. If you’re looking for great coverage and outstanding service, I can’t recommend them enough—give them a call!

Alex W.

When I bought my gas station c-store in Sherborn 13 years ago, some one I trusted referred me to Fitts Insurance (then headquartered in downtown Framingham, a few minutes from my business). When you run a business there are lots of little decisions to make, and only a few big ones. It's the big ones that make or break you. Delegating my insurance to the team at Fitts was one of my big ones. For 13 years I've been blessed to have the backing of a team that cares.

It's about culture. The Fitts culture is caring, accessible, and local. I always feel like every request I make is valid and every question is pertinent. Every time I place a call, send an email, or submit a query on the Fitts portal the response I get makes it clear the Fitts team knows who I am and what my vulnerabilities are. That's a terrific feeling. Priceless, in fact.

I've had other companies come looking for my business. I've always turned them down. The risk of losing the intimacy I get with Fitts is too great. If you're feeling uncertain about your coverages or what you're paying, do yourself a favor and call Fitts.

Tacyanne S.

I own my business and tried the first few years insurance with a different company.
That didn’t work!!! As soon as I met Chris Fitts and I was able to switch over, I did. I have had Diane H. help me with all my insurance needs. Communication at Fitts insurance is easy and clear. Just the fact that I actually get a reply back is amazing. Amazing people, polite, professional and SUPER EASY to work with. I HIGHLY suggest anyone in need of INSURANCE, home/auto/business etc to got with Fitts insurance. No regrets only great recommendations. Thank you Fitts Insurance for the amazing service provided.

Christine T.

When our home owners premium was set to more than double in price, Fitts representatives went to bat for us to renegotiate the premium to a reasonable amount. They did this without our even asking. This is why you need an agent and Fitts is the best.

Lori H.

At our request the Fitts team reviewed all of our current insurance policies that we have had with a major carrier for over twenty years. They were able to provide us the opportunity to secure better coverage with a highly rated carrier while saving us thousands of dollars per year. In addition, the responsiveness of the team has been excellent.

Burnedette M.

I reached out to Darlene when setting up my non-profit organization. She was incredibly responsive, patient in answering our questions, and extremely helpful in getting us set up. She is always professional and quick to answer calls and emails. I highly recommend Fitts Insurance.

Scott C.

My family has been with Fitts Insurance for well over 30 years. They have only switched our rep 3 times and Toni has been our contact for many years. She has provided a level of responsiveness that I have rarely seen in other service providers. Specifically, she has called me after hours on at least three occasions recently simply to set my mind at ease. I would not hesitate a second to recommend her and Fitts Ins. to a friend, family, or clergy. Thank you Toni for being you!

Claire B.

Fitts Insurance continues the "friendly home experience" especially when dealing with today's "fast paced environment". We find our account manager, Dyana Luccio exceptional to communicate with and we receive streamlined, quick results especially when handling our home and vehicle insurance.
We have recommended Fitts to our kids and friends in the past and they as well have joined the Fitts Team and renew their contracts annually.