Hilb Group - Southborough, Massachusetts

Information about Hilb Group

Hilb Group, located at Address: 120 Turnpike Rd, Southborough, MA 01772, stands as a reputable agency offering a wide range of insurance services. With a contact number Phone: 508-791-5566, they are easily reachable for any inquiries or to get personalized insurance quotes. For those seeking more information, their website hilbgroup.com provides detailed insights into their services and client testimonials.

Key Specialties

- Insurance Agency: Hilb Group specializes in providing comprehensive insurance solutions to meet various needs.
- Auto Insurance Agency: They offer tailored auto insurance to protect your vehicle and peace of mind.
- Home Insurance Agency: Ensuring your home is covered against unforeseen damages is a priority, which they address effectively.
- Life Insurance Agency: With a focus on helping clients secure their future, they provide life insurance options.
- Motorcycle Insurance Agency: Recognizing the unique needs of motorcycle owners, they provide specialized motorcycle insurance coverage.

Accessibility and Facilities

Hilb Group is committed to accessibility, offering a wheelchair accessible entrance and wheelchair accessible parking lot for their clients with mobility issues. This ensures that everyone can receive the service they need without barriers.

Client Opinions

The company has garnered 3 reviews on Google My Business, with an average opinion rated as 2.3/5. While this indicates room for improvement, the reviews suggest a company that strives to meet customer expectations, albeit with areas needing enhancement.

Recommendation for Potential Clients

For anyone considering insurance needs in Southborough, MA, Hilb Group presents itself as a viable option. Their range of services covers from auto to life insurance, suggesting they can cater to a diverse client base. The wheelchair accessibility features show a commitment to inclusivity. However, the average opinion suggests potential clients might want to reach out directly to gauge their specific experiences and expectations.

To take the next step, interested individuals are encouraged to visit their website at hilbgroup.com. Here, they can learn more about the company's offerings, read detailed client reviews, and get in touch with a representative. Direct communication can provide clarity on whether Hilb Group aligns with the client's insurance needs and expectations.

👍 Reviews of Hilb Group

Kara L. L.

1/5

The HILB group allowed the auto payment for my car insurance to go unpaid for THREE MONTHS without notifying me once that there might be a problem. I didn’t know until my carrier mailed something to my mailbox. No email, no text, not a single phone call. What are they doing if they’re not helping their clients to stay insured? Terrible business! And after 8 years, sad to leave like this.

Jeff S.

1/5

Took six weeks of attempts to request a simple policy review and never got anywhere - they just want to collect your money and not provide service. Ended up switching insurance companies. Unresponsive organization. Existing customer requested an insurance review - Called beginning of Feb 2021.

Tried calling every option and getting a person on the phone required numerous calls, was hung up on more then once and impossible to speak to anyone.

Out of desperation picked every phone option after numerous calls and attempts over multiple days. Billing and Cert Discussed my issues and inability to get any progress by any departments or call backs.

Spoke to Tracy on 2/12/21- A Manager she connected me with Lisa in the review team.

Spoke to Lisa in the review team was informed I would get a call the week of 2/2/21 regarding an account review and making a policy change.

Called 3/16/21 to follow up - left a message for Lisa - never got a response.

Called on 3/24/21 spoke to Aisha
Regarding cancellation sending a message to the team of 4 that handles the requests.

3/24/21 Left a voicemail for Tracy regarding the ongoing issues - never received a call back months later after multiple voicemails.

Worst company to work with.

Amy L.

5/5

Great to deal with for car insurance!