AAA Peabody - Peabody, Massachusetts

About AAA Peabody

Located at 300 Andover St, Peabody, MA 01960, AAA Peabody stands as a reliable pillar in the community, serving both insurance and travel needs. This agency, equipped with a phone line at 978-535-5300, offers comprehensive services to its clientele. For those seeking more detailed information, visiting their website at branches.northeast.aaa.com provides valuable insights into their offerings.

Key Features

- Insurance Agency Services: AAA Peabody is well-known for its robust insurance offerings, ensuring clients are protected against unforeseen events.
- Travel Agency Services: Beyond insurance, they cater to travel needs, making planning trips smoother and more enjoyable.
- Accessibility: The office is equipped with an accessible entrance and parking lot, ensuring all customers, including those with mobility issues, can access services comfortably.
- Appointment System: While they value walk-ins, an appointment requirement helps manage the flow of customers, especially during peak times.

Customer Experience

Customer reviews highlight the exceptional service provided by AAA Peabody. With an impressive average rating of 4.3/5 based on 223 reviews on Google My Business, visitors appreciate the attentiveness and accommodation shown by staff, regardless of membership status. This atmosphere of customer-centric service adds a personal touch to what could otherwise be a routine transaction.

One reviewer shared a heartfelt experience during a busy day when they needed to renew their driver's license to a Real ID. Despite the short-staffed situation, the staff members were not only professional but also generous with their time, assisting everyone, including non-members and those without appointments. This kind of service fosters a loyal client base and reflects positively on the company's reputation.

Getting In Touch

For those interested in experiencing AAA Peabody's personalized service firsthand, visiting their office at 300 Andover St, Peabody, MA 01960 or contacting them directly at 978-535-5300 is highly recommended. The website also provides an avenue to explore more about their services and possibly schedule an appointment if necessary.

Whether you're a member looking to renew your policy or a traveler seeking assistance, AAA Peabody's commitment to customer satisfaction is evident. Their onsite services, combined with a welcoming environment, make them a go-to choice for insurance and travel needs in Peabody.

Recommendation

Don't hesitate to reach out to AAA Peabody for all your insurance and travel-related inquiries. Their dedication to providing quality service, highlighted by their excellent customer reviews, ensures you'll receive the support you need. Visit their website or call them today to discover how they can make your life easier, whether it's securing the right insurance coverage or planning your next adventure.

👍 Reviews of AAA Peabody

Jennifer K.

5/5

Today I needed to renew my drivers license to a Real ID. I signed up for AAA because my local RMV was fully booked. I just wanted to give a shout out to the two young ladies running the place super short staffed. They were both pleasant and accommodating to whomever needed help. I watched them help customers that weren’t even members and I watched them help customers that didn’t have appointments. I personally received amazing customer service and even though they had about 15 people waiting in the lobby for various reasons I was not rushed. Well done AAA Peabody.

Ros3 B.

5/5

Today I needed to renew my drivers license to a Real ID. Jess was pleasant and accommodating. I personally received amazing customer service and I was not rushed. Well done AAA Peabody.

Alysha M.

1/5

I rarely write reviews, however I'm pretty disgusted by the lack of service I encountered today at this location. I called AAA after purchasing a new car not knowing the steps of getting the insurance stamp needed as we've not had to do this with our previous vehicles. I was told I could go to the Peabody office and get it done. We travelled back an hour from where we purchased the car (this will be the 8th car we pay for insurance on between two policies in our household). When entering there was no one in line. The young woman (who was polite) at the desk greeted us and told us we were set to sit and wait to meet with the employee who handles insurance. We were the only ones there. A few minutes later the employee who handles insurance calls the young woman and tells her she can't help us today "she will be in the phone for 10 minutes and we close and will need to come back Monday". I'm a customer, who entered your establishment before closing, who was greeted and sat to wait for service. I don't care if it's going to take 20 minutes or an hour, you ensure a customer that has been told they would be provided service gets the service. This transaction would have taken an entirety of 10 minutes. She could have done this very easily, she chose not to with the expectation that I come back another day. That is unacceptable. This also puts the staff at the welcome area in a very uncomfortable position. I do plan on getting this agents name and escalating this.

Vizion Z.

1/5

2 hours under priority for gas fill up at 4 am. Was told by the driver the dispatcher told him to go slow. Idk what business yall running I cancelled my membership over that a cop got me a tow truck in 10 minutes cancel ur membership call police have them ping you a tow truck free cheap and easy

Cassandra

1/5

This location accepts walk-ins and have horrible customer service for the walk-ins instead of the people who have an appointment there were four people behind the counter working and only one person was working I was told to come back because I was taking too long to fill out the paper after I waited 15 minutes in line for one of the four people behind the counter to help me. Absolutely unacceptable customer service q if they accept walk-ins they should be treated the same as someone who has an appointment.

Cindy G.

5/5

Thank you Patricia! After receiving incorrect information on the phone today, Patricia was wonderful and helped my grandson with his new driver's license. She was so patient and helped to get the correct information for us. Thank you ! Cindy

Richard P.

5/5

Just went there yesterday. 10-3-2023 to renew my camper plate. The people there are great took care of everything & to my surprise got me my plate sticker for the next day. Unlike the RMV that takes forever to get things done. Thank you so much for the great service.
Update this is now next year. I went to renew my camper plate. And pay an AAA bill. I was surprised to find out that now you need an appointment for the plate renew.

Scott W.

5/5

Had an appointment, and I was in and out in 20 minutes! Where has this kind of service been all of these years?!