SMR IT Services (formerly SMR Consulting) - Wellesley, Massachusetts

Cynthia T.

The team at SMR is top notch! Andrew Cohen has built a dynamic team with Gino, Kyle, Matt and the rest of group. They are keenly responsive to requests for support as well as insightful in setting IT strategies for your company's needs. I especially like the ability for me to schedule the timing on help desk tickets to accommodate my schedule. We switched our third-party IT service provider over a year ago. The transition was seamless and we have zero regrets.

Josiah P. H.

We've been using SMR for over a year now and couldn't be happier with their service. Not only do they fix all out IT issues, they do it in a timely, and professional manner. They really make our day to day running a business so much more stress free. Would highly recommend them to anyone looking for IT services.

Colleen D.

We have been extremely impressed with the level of knowledge and professionalism of SMR Consulting! Andrew worked with us to streamline a client's email and other IT aspects of their business. He has been responsive, helpful and got our client back on track quickly.

Edit - They helped us with a second client issue. Once again, extremely responsive, knowledgable and fixed the issue quickly and effectively. Highly recommend!

Chase H.

I couldn't imagine a better run IT company than SMR. They are extremely knowledgeable, have great customer service and are extremely prompt with helping with issues and have a great system to manage our requests. We are an insurance agency with 35 employees and they service our IT issues exceptionally well. Would recommend them to anyone looking for an IT company.

Stephen Q.

I currently have an Unbiquiti mesh wifi setup in my home. Recently, one of the WAPs started pushing out spotty wifi, so I reached out to SMR because I knew that they had vast experience with the installation and servicing of Ubiquiti systems. Giuseppe arrived at my home, I showed him the issue, gave him access to my Ubiquiti Unifi account and he went to work. Within fiteen minutes, Giuseppe was able to identify the issue, apply his fix and get the wifi working faster than it ever had before. Giuseppe was personable, professional and quite capable. I will definitely be working with SMR in the future for any issues that arise with my Ubiquiti mesh wifi. Outstanding job and I couldn't be more pleased! Thank you, SMR and Giuseppe!

Mercedes L.

I can’t say enough great things about the tech support I've received from Edwin Dilone! From the very first interaction, it was clear that I was dealing with a true professional who not only knows his stuff but is also incredibly dedicated to his clients.

Edwin's prompt communication has made all the difference—whether it was a simple question or a complex issue, he responded swiftly and thoughtfully. There's something reassuring about knowing you can rely on someone to be there for you when you face a tech challenge. It’s obvious that he genuinely cares about providing effective solutions.

His depth of knowledge in technology is impressive—Edwin doesn't just fix problems; he educates you along the way. With his help, I feel more empowered in managing my tech queries and systems.

If you’re looking for top-notch service and expert guidance, I highly recommend reaching out to Edwin at SMR. He has truly gone above and beyond, and my work experience has been enhanced tenfold because of it. Thank you, Edwin!

bovi22

We've been working with Andrew and SMR for almost 5 years now; his team and their service are top notch. Our small business once struggled with managing networking and Azure resources. Today, we don't even think about it, we just call SMR and know that the job is going to get done.

David K.

We underwent an extensive search for an Managed Service partner for our business, and from the first contact all the way through onboarding, our experience with SMR has been nothing but World Class. Andrew and the team took the time to truly understand our business and our needs, and crafted a solution tailored to fit our business. We are certainly not SMR's biggest client, however the customer service and guidance we receive would make you think otherwise. We are grateful for the partnership and have no reservations recommending SMR for your needs.