Dedham Savings - Dedham, Massachusetts

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Dedham Savings: A Reliable Banking Option

For individuals and families in the Dedham, Massachusetts area, Dedham Savings presents a solid and established banking choice. Located at Address: 55 Elm St, Dedham, MA 02026, and easily reachable by phone at Phone: 813296700, this community bank offers a range of financial services alongside a commitment to personalized customer support. Their website, Website: dedhamsavings.com, provides comprehensive details about their offerings and services.

Specialties and Services

Dedham Savings primarily focuses on providing traditional banking services, with a core specialization in Bank and ATM access. They’ve demonstrated a dedication to making banking convenient for their customers. Beyond basic accounts, they likely offer services such as checking and savings accounts, as well as potential options for loans and other financial products - though exploring the website directly will reveal the full scope of their offerings. The accessibility features, including a drive-through and wheelchair accessible entrance/parking lot, are significant advantages for customers with mobility concerns or those prioritizing a quick transaction.

Accessibility and Amenities

Dedham Savings prioritizes inclusivity and convenience. The physical location is designed to be welcoming and accessible, ensuring that individuals with disabilities can easily navigate the branch. The presence of a drive-through service further streamlines banking for those seeking a more efficient experience. The wheelchair accessible parking lot adds another layer of support for customers who require it. A total of 34 reviews on Google My Business highlight a consistent positive customer experience, reflecting a dedication to service quality.

Customer Sentiment & Reputation

Based on customer feedback, Dedham Savings appears to cultivate a strong reputation for helpfulness and ease of use. The overwhelmingly positive average opinion of 4.3/5 indicates a high level of customer satisfaction. Experiences like that described in a recent review – one where a customer, Elise, praised her knowledge and the smooth account opening process – suggest a commitment to personalized service and a welcoming atmosphere. It's clear that customer service is a key element of their operational philosophy.

Key Information for Prospective Customers

| Feature | Details |
|------------------|--------------------------|
| Location | 55 Elm St, Dedham, MA 02026 |
| Phone | 813296700 |
| Website | www.dedhamsavings.com |
| Specialties | Bank, ATM |
| Accessibility | Drive-through, Accessible |

👍 Reviews of Dedham Savings

Mike S.

1/5

Proceed with caution when dealing with this bank. In my experience, they operate in a highly questionable and unethical manner, often choosing to cover up issues rather than address them transparently. If integrity and accountability matter to you, I’d strongly advise looking elsewhere.

L G. (.

5/5

I recently visited the main office to open an account for my son. Elise was super helpful, knowledgeable and made me feel comfortable. The whole process was very easy. Would highly recommend. Thanks, Elise!

Team E. S. W. U.

5/5

I’ve been a personal and business customer since 2007. I would like to congratulate the Dedham Savings Main Branch for their excellent customer service throughout the years. A special shout out to Pauline (teller) for her exceptional service for our biweekly deposits for The Skating Club of Boston

JT C.

5/5

Brought a boatload of coins to Dedham savings in Dedham on 55 elm street and my man George (I believe it’s spelt like this) helped me out through the whole thing. Definitely a huge 5 stars to him for customer service!

Rosanne S.

5/5

We are a charity that sends wire transfers overseas regularly. We are new at this and the staff has been exceptionally patient and helpful. We appreciate their professional expertise and attention to detail! Thanks Cara, George, Jackie and Luena!

Linda F.

5/5

I have been a customer of Dedham Savings for quite a while now and have NEVER had a bad experience. The tellers are always pleasant and efficient, and when an issue arises where I have to speak with an officer, they are unfailingly friendly and helpful and have never made me feel as though I was causing a problem or taking up their time unreasonably. They are always willing to take as long as necessary to answer my questions or help resolve my issues. Although Dedham Savings is a local bank, their accounts and services are at least equal to, if not better, than any of the larger banks in the area, so I am always happy to depend on Dedham Savings for all my banking and financial needs.

jessenia M.

1/5

Literally the worse. Contact center is horrible and I can hear the manager talking negatively about customers in the background. I spoke to Melissa and she had me hold for the longest. She was suppose to be an assistant manager but kept putting me on hold for the easiest questions. I don’t have an account and would never open an account there.

Jay B.

1/5

Switched all my accounts over to Dedham about a year ago. Since that time I've had nothing but issues with the customer service. First they wouldn't cash one of my checks that they insisted was written in pencil that wasn't. Second they wouldn't cash a check that was 10 days over a supposed 60 day law which upon investigating isn't a law it's at the discretion of the bank. In other words the customer service has gone way downhill and I will probably take my money out and Bank elsewhere. They don't seem to care either way.