Holyoke Credit Union - Holyoke, Massachusetts

Nicole K.

This bank sucks. It used to be great about 10 years ago, since then it's gone downhill extremely rapidly. It's impossible to get anyone on the phone, especially "member services" which, at this point, I'm convinced doesn't exist. I had some weird activity happen on my debit card, the way I can N E V E R get a phone call back. I have tried all the locations, I have tried the "member services" line and I have even tried the "24 hour line." 24 hour line just keeps ringing ringing ringing until business hours, then from there you just wait on hold for no one to ever answer or call you back. I find this so interesting as this bank used to be so great and caring with their customer service. Now this all gets substantially more frustrating as the second they *THINK* you might not pay your credit card bill they suddenly remember your phone number, calling incessantly, leaving voicemails, sending copious letters in the mail. Funny how there is no communication when my money is suspiciously leaving my bank account but the SECOND they think there's potential they wont get THEIR money OH BOY it's communication city. It's just ridiculous I have reached out so many times for many different reasons as you do with your bank, and have NEVER received a phone call back. Also the ATM's, especially the drive up ATM's are constantly down/ not working. I have had my card eaten 3 different times in the past 5 years at the Holyoke location drive up ATM...... I know I know at this point it's my own fault. Either way this bank is BS.

0/10 would not recommend this bank

UPDATE: Since leaving this review I have sat on hold still waiting to resolve an issue I called and left a message with member services about last week.

Money B.

I was facing significant financial difficulties and sought assistance. Upon visiting Holyoke Credit Union, I consulted with Brian Risler and Anabela Blake, who thoroughly reviewed my options. As a result, my financial situation has substantially improved. It's essential to recognize the value of supporting local credit unions, as they can provide pivotal aid. In my case, they were instrumental in my recovery. I extend sincere gratitude and appreciation for their exceptional service.

Jackeline G.

Current customer! But hate their fees for every little thing they do for you, including over the phone-which is the worst. Zelle feature was put on hold after adding my father - to send him $200 and the bank needed to verify identity - $5 fee for using phone services. But SCAMMMM because HolyokeCU put it on hold themselves!!! I didn't do anything wrong. Then - needed to pay $2500 for a car down-payment and couldn't even after changing daily limits through the app. I called and they wanted $5 fee for helping me. Card stops working very often - maybe cheap material? - then call for replacement and unable to replace over the phone ....went in the branch (Holyoke) and there we go again $15 fee for a replacement card (and the card keeps malfunctioning) a simple money order - $7 fee... that's a lot. Anyhow, im done. Will find another credit union. But staff is friendly so i could give them a 5 star....HolyokeCU stupid fees have nothing to do with staff!! They are nice!

Abigailclaire

Having the worst closing experience with Holyoke credit union. It is like they have never done a closing- asking for documents signed at the last minute and just very unorganized. Nice people, but don’t recommend getting a mortgage from here.

Edgardo S.

Great people friendly polite. But they just got to work on their automated phone service horrible to try to get ahold of somebody in any Department

Patricia F.

Waited over 1 hour on hold for customer service call center to transfer me to a live employee of Holyoke Credit Union. They were unable to do this. The call center employees are not actual employees of HCU. Once I actually got someone in loan servicing dept they were unable to answer a question about a notification that THEY sent me! Waiting for a call back from them, said maybe Tuesday of next week! Very poor customer service.

Justin R.

I've been a member of this bank for about a year and a half now. This establishment was recommended to me by someone over a conversation of wanting to fix my credit. After about a year of being a member, I wanted to try and see if I would qualify for a vehicle loan. (I DID!) HCU employee Tony was assisting me in the process as it was my first time purchasing a vehicle from a dealership so I had alot of questions. Tony was very helpful and PATIENT throughout the process and always called me back if he missed a call from my wife or I. There were a few "hiccups" along the way but thank God Tony went above and beyond to help fix the issues that could have held me back. I am SO very grateful for that!! I am now the proud owner of a 2019 Hyundai Santa Fe !!!😁 Thank you Tony and the other HCU members that made this possible for me!!

lisasta11

We have been banking with the credit union for almost ten years. I have been satisfied with their customer service, hours and willingness to work with their members. We hit a rough patch and worked closely with Alan and communicated frequently and were able to work through the issue. I know sometimes it is hard to work on the banking end and listening to people that make promises to pay and then they don't. In my experiences with HCU, if you just communicate and be open and honest they truly try to work with you. Much better than a big national bank I worked for in College!