Webber and Grinnell Insurance, an Alera Group Company - Holyoke, Massachusetts

Bevan B.

I am a newer client, but have experienced only the best customer service. I recently bought a house and packaged both my auto and home owners insurance through Ross insurance. Melissa and Maureen were so helpful throughout the entire process! They were very attentive to my needs as a first time home-buyer and even called to remind me to compete paperwork when the process started becoming a little overwhelming. Recently, I needed help canceling my previous renters insurance policy and Melissa really made it easy for me. I just called her up and she took it from there. I didn't have to spend a hour of time away from the office clearing it up. She emailed me what I needed and I sent it right back. I don't think I would get the same GREAT service from a big name corporate company. Ross Insurance is fantastic!

5 years later....I am still a customer and they have been super helpful during a car accident and when my home was robbed. Customer service is top notch.

Ed L.

Jessica did an amazing job of explaining all of the options for several types of insurance that we were considering. She also got us the best price and made it simple to apply and set up payment. Excellent experience all around!

Natali A.

I just wanted to say my first impression wasn't that great however I learned it was more due to the insurance company I was leaving not properly submitting everything over. Since that I have had great experiences with this company. Especially my experiences with Michelle, she is always so helpful and quick to respond to my million and one questions. I am very glad I made the switch from Liberty to here.

Becky V.

I have been working with this company for literally my whole life as my mom has been with them since before I was born. Michelle has always been super helpful when it comes to answering questions especially as my mother got ill and I became the one to handle her finances, to when she passed away and my sister and I took over her estate. She never seemed bothered by my millon questions and trust me there really has been a millon of them. She has always gone above and beyond to answer all of them and always remembers us when we walk in the offic . To have this level of customer service for over 30 plus years is what keeps customers coming back. Thanks Michelle and thanks Ross insurance for all you do for us

David G.

After moving to a more corporate insurance entity, happy to be back with Ross Insurance. (Now Ross, Webber & Grinnell) Only tried out another insurance provider at the urging of my wife, who had access to a provider for relatives of veterans through her father. After having to survive a year dealing with a company that didn't seem to be advocating for us, that never got back to us, that didn't know who we were; it was a pleasure to move back to a local provider, who is responsive and attentive. Our account manager, Jessica, is a gem.

jeremy A.

Great company! We have received excellent customer service from everyone we have dealt with. We love how active they are with various charities and giving to those in need. Makes me feel great about doing business with them! Thank you for the exceptional service!

Michael S.

I have been using Ross for over 15 years and i have to say that i have numerous friends in the Insurance industry and could go with any of them, BUT i stay with Ross because of the great service that i get when dealing with Michelle Braidwood. She is the reason i am a customer of Ross Insurance. Thanks Michelle

gLo C.

Ms. Plata has been our insurance manager over the last few years. She is one of the most caring, compassionate and professional specialists we have met in her field.
I am glad and proud that we have been supported and guided by Ms. Plata, as her flexibility, patience and integrity when doing her job is remarkable and deserves all our gratitude.
I command Ms. Plata for her dedication, professionalism and respect for her customers, and for the hard work she puts in every time we go to her office.
Well done and congratulations, Ms. Plata!!