GHO Cycle House - Bentonville, Arkansas

Lynne C.

I ordered a bike online from Specialized. It was a bike that Gearhead Experience Center didn’t have in stock in store. It was shipped to their store where they assembled it for me. I also had a helmet sent there. These were surprise gifts for my husband. All the staff were awesome in helping me. Before the merchandise came to the store, I brought my husband in and they pretended to know nothing about it, showing him the bike I had already ordered on the big screen, and talking it up for me! Then when it came in, they made a little presentation on the sales floor with his name to find when we came in to “browse” again. I HIGHLY recommend Gearhead Experience Center on SW A Street in Downtown Bentonville! Not only do they carry the best of the best in cycling gear, but you won’t meet a nicer, and more knowledgeable group of people. Handicap accessible.

Paul F.

Picked up a new E-bike and hit the trails! The staff was extremely patient and helpful. They allowed me to test out a few options and gave me insight into the different selections. I got a great deal and walked out happy. I would definitely suggest checking them out if you're in the market for a bike.

Justin M.

A buddy and I rented Levo SL’s for the weekend and bought a couple new helmets. The shop is really nice and the employees were awesome. They fitted us to our bikes and even installed a new rear tire on mine as I requested. I was super happy with their service and knowledge about bikes and gears. 5 stars. I’ll definitely be going back next trip!

Preston L.

Rented a Levo for a day and was very impressed with the service and product selection at this shop. Taryn, Hunter, and Martin were incredibly helpful with all my questions and helped set me up on my rental. Great selection of bikes and components. Without a doubt the best bike shop in Bentonville.

ian L.

Took my 10 year old specialized in because the chain stay was cracked. They not only got me a new one, but did a full tune up returned my bike clean and ready to ride. Truly above and beyond. Thanks!

jbud03314

I spoke with Hunter today, and he greatly assisted me with finding an axle for towing a trailer. I recommend this shop for their expertise.

Maggie S.

I was on a ride and my dopper post wire snapped. Took my mtb to Gearhead and Hunter fixed it within 10 minutes- he also put my new handles bars on for me. Awesome staff and awesome service. 10/10 recommend.

DK E.

I’ve rented multiple bikes here for multiple days on several occasions. Ive also rented from Phat Tire and a new rental company Smiley Bike Rental.

The good

The bikes are mostly in good shape - but when you have a problem, they rectify it as quickly as possible. Unfortunately, that doesn’t give you back the ride time that may have been lost and they don’t really care. Their response is, “you had an opportunity to check it out before you took it, you should have caught the mechanical problem before you left”. Well, I don’t know about you but I’m not a bike mechanic so it can be frustrating.

The bad

First off, bikes have to be back by 5:00 pm. Other bike shops have later return times. 5:00 is problematic for a whole bunch of reasons.

Second, if you’re 10 minutes late they charge you $30. That’s 1/3 the price of a daily rental and almost 50% of a half day rental. It doesn’t matter if you call ahead and let them know that you’re on your way, say for example because you ran out of battery life, had a mechanical, or got stuck behind traffic. It also doesn’t matter if you had multi day rentals when they didn’t have to clean or charge the bikes.

Third, they don’t offer group discounts or loyalty discounts, or multi-day rental discounts. When questioned about this they said, “we don’t need to care (about customer loyalty) because someone else will just rent the bikes”.

Save yourself some headache and go somewhere else. Phat Tire does an amazing job, cares about customers, and has later rental return times and provides a much better customer experience. The other great company is Smiley Bike Rental. They drop off and pick up plus they are flexible with their rental periods.