Alden Credit Union - Chicopee, Massachusetts

Alden Credit Union: A Reliable Financial Partner

For individuals and businesses seeking a dependable credit union experience, Alden Credit Union stands as a strong contender. Located at 710 Grattan St, Chicopee, MA 01020, and easily reachable at 35360475, Alden Credit Union offers a comprehensive suite of financial services coupled with a commitment to its members. Their website, aldencu.com, provides further details on their offerings and services.

Specialties at Alden Credit Union center around traditional banking services, complemented by convenient features like ATM access. They are dedicated to providing a personalized experience, focusing on building long-term relationships with their clientele. The credit union's history is rooted in community support, reflecting a dedication to the Chicopee area and beyond.

Location and Accessibility: Alden Credit Union’s physical location at 710 Grattan St, Chicopee, MA 01020, makes it readily accessible. The facility boasts several amenities designed to enhance convenience for its members. Notably, they offer a drive-through service, streamlining transactions for those with busy schedules. Furthermore, the credit union prioritizes inclusivity, providing a wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring that all members can comfortably access their services. Convenient access to cash advance services further solidifies their commitment to meeting diverse financial needs.

Opinions and Reputation: Alden Credit Union currently holds 80 reviews on Google My Business, providing a valuable insight into the experiences of its members. The average opinion is 3.4 out of 5, indicating a generally positive sentiment. While some reviews highlight areas for potential improvement, the majority of members commend the credit union’s friendly staff and efficient services. A detailed review of these Google My Business reviews can be found on their website. Here's a summarized representation of common feedback:

• Positive Feedback: Members frequently praise the staff’s helpfulness and willingness to assist with financial questions. Many appreciate the convenient ATM network and the overall positive banking experience. The drive-through service is consistently mentioned as a significant benefit for busy individuals.
• Areas for Improvement: A small number of reviewers suggest that online account management could be more user-friendly. Some have also noted occasional wait times during peak hours.

Key Features and Services: Alden Credit Union provides a robust range of financial products and services. These typically include:

Information for Prospective Members: Individuals considering Alden Credit Union should take advantage of the resources available on their website. The Website: aldencu.com, provides comprehensive details about membership requirements, fees, interest rates, and available services. Potential members are encouraged to contact the credit union directly at 35360475 to discuss their specific financial needs and explore the benefits of becoming a member. The staff is well-equipped to guide individuals through the membership process and answer any questions they may have. The credit union actively encourages community involvement and supports local initiatives, demonstrating a commitment to the well-being of the Chicopee area.

Overall Recommendation: Alden Credit Union presents itself as a solid and approachable credit union choice. Its convenient location, accessibility features, and positive community reputation make it a worthwhile option for individuals and families seeking reliable financial services. The Average opinion of 3.4/5 reflects a generally satisfied membership base, and the numerous amenities like the drive-through and wheelchair access further enhance the member experience. We strongly recommend exploring their offerings and considering membership to experience the benefits of a community-focused credit union.

👍 Reviews of Alden Credit Union

MrTheoldone

1/5

This bank is horrendous. They will not pick up their phones, it has taken weeks to get our debit cards, customer service is beyond horrendous.

I will be closing out my accounts as soon as feasible and going back to a soulless mega bank that can at leasy pick up the phone and put me on hold.

Karen B.

5/5

I highly recommend Alden Credit Union. Manager Jennifer Faustino has been an invaluable asset for my small business, as well as my personal banking needs. Her dedication, expertise, and commitment to resolving my concerns have been truly commendable.

I have had the pleasure of working with Jen for many years. Her professionalism and willingness to go above and beyond have made a significant impact on my business success and my personal banking experiences. I have consistently felt supported where I otherwise did not with other financial institutions, both large and small.

I am grateful for her exceptional service!

John Q.

5/5

A great place to finance your next vehicle they listen they care they really do make a difference !!

Jennifer O.

1/5

I wouldn't give any stars if I could. They don't even deserve one.

My brother and I applied for a loan. We called multiple times and left voice messages. Finally, after almost three weeks and trying four different extentions, I was able to speak to someone who then told me that the VP took in our loan application and it was denied. No one thought to inform us, and for the VP of the bank to not even bother calling or emailing us says a lot. If the VP can't communicate with anyone, the staff aren't going to bother either. Terrible service. I will never bother with this credit union ever again. Customer service is terrible.

Timothy D.

5/5

Absolutely best bank to deal with , Everyone is Super responsive and always willing to help. Great for small business needs !

Mehmet Y.

5/5

Alden Credit Union exceeded my expectations for my new home mortgage. Jessica and Amanda were incredibly helpful, offering prompt responses and effective solutions. It felt like they were personally invested, working with the same care as if it were their own mortgage. Highly recommended!

Lisa F.

5/5

Allen saw that there was something wrong when there was a purchase trying to be made with my ATM/credit card out of Canada. They amendiantly stopped the transaction and notified me of what happened. I am0 very grateful that Alden has eyes on my accounts and looking out for my finances. You don't often think of someone else trying to tap into your account and the heartache and headache you have to go threw if they are successfull. Thank you Alden for saving me.

enrique C.

5/5

The banker that attended me today inside did a very very good job by helping me through my app