Blue Ridge Bank - Montross, Virginia

Sarah H.

Fees are high. It took more effort than necessary for my husband to close his account. He recently accidentally sent a PayPal transfer to this now-closed account, and not only would we have to drive 3 hours to pick up the check to get the money back-- they already removed $400 worth of fees for having sent the money to a closed account. That's ridiculous. So happy my husband was forced by the distance to close that account and open one at a bank closer to where we live now. He used to love blue ridge bank but they've been screwing him over recently.

Don H.

BOL has recently been swallowed by Virginia Commerce Bank, and the change is for the worse thus far. I have been charged a higher fee for checks that my customers bounce which I have to pass on to them. They don't like this much; no surprise. Deposits and withdrawals are no longer counted together at the end of the day but are credited/debited "live" which means if a big check arrives at 10:00 and I make a deposit to cover it at 10:05 I get charged $35 for the 5-minute overdraft loan. To be fair, I have complained to my bank rep and he has reversed six or seven of these but he will be unable to do so in the future. This means I need to get my ass to the bank right as they open. I must cater to their convenience rather than them to mine.

The online banking site is no better and perhaps worse that BOL's. As of this writing I still cannot get access to past banking statements despite many attempts. Unlike before I cannot give my accounts "friendly" names for easier identification. Instead I have to remember which account is which by memorizing the last four numbers of the account.

There were a few bumps during the transition. BOL/VCB erroneously issued new ATM cards three weeks before the switchover, causing many customers to shred their old cards before the new cards were usable. The weekend-long online banking site hookup took about three days longer than planned, and current data was unavailable for several days.

I may find more points to write about, both good and bad, as time moves on, and I will update here if anything significant affects me.

David W.

I love banking here. Everyone is friendly and professional. I just received a much-appreciated phone call from them clearing up some previously unresolved business, and it made my day!

Murphy's S. S.

The people that work at this Montross branch are friendly and profession. This bank has always been helpful.

Cameron J.

The worst bank in the world. Unorganized and extremely poor service. Never open, and hard to deal with. Do not use them

Linda S.

ChipperJ454