The Andrew Agency - Glen Allen, Virginia

Kohmar A. D. C. L.

Michelle Udriet has been our commercial lines manager and account executive for the last four years and she is nothing short of amazing! Her dedication to her clients is unmatched and unwavering. She adds a very personal touch to everything she does. Unlike other insurance companies, she makes the time for you and your needs. From COI requests, to custom insurance questions, renewals and policy explanations, her vast knowledge has made navigating the insurance landscape much easier. She has a customer for life and we have referred her out many times. We couldn't operate a successful business without her.
Thank you for all you do Michelle!

Brothers Brian & Jason

Gloria B.

Michelle Udriet always gets a 5 star!!!
Great person to work with and always takes care of my concerns
very quickly. The very best.

Cliff D.

Freckles and Friends has been with The Andrew agency for 4-5 years. We've always gotten very good, professional, care and service.
Availability to speak to or correspond by email with Mr. Andrews and staff is excellent.

Julie B.

We've been using the Andrews Agency (previously A&R Associates) for our personal and business insurance needs since 1987 and 2000. My agent is easy to reach, very helpful and responsive, and so nice. She makes things a pleasure. I wouldn't still be with them for 37 years if they weren't AWESOME! Would give them 10 stars if I could.

Alice B.

Recently when my mother passed away we inherited her home. My parents had used Travelers Insurance since the 1960s for all their insurance needs. When I inquired about her home coverage, I was informed that the policy was no longer in effect since her death and we would not be covered if anything happened. No effort to change or write a new policy was offered and it was suggested to me to call my own insurance agent. What way is this to run a business? I'm glad that my Allstate Agent was happy to quickly insure the property for us--the same day. I would not recommend the Andrew Agency.

John P.

I've been with Andrew Agency if I'm not mistaken, since 2009. They are great until you have an actual problem. When insurance rates increase, they're quick to notify you and that money immediately comes out. Phone calls and emails are almost always returned immediately, until there's a problem. If you get into an accident you're told that you should continue to pay full coverage for a vehicle that is totaled because it's easier to keep it that way. If it takes a month, two months, or even longer to get payment for an accident, you should just understand that these things take time. I thought I had a good relationship with them, and I did, until I actually needed them.

Edit: It was over 30 days, not less than, and it only happened because I had to consistently call or email. The claims adjuster in his words said, "I accidentally forgot to respond to you about your claim" because it took 2 weeks before there was ever a response from him. Don't even get me started on Travelers. There is NO reason it should take as long as it does. "This is a reasonable timeframe..." that speaks volumes about how serious you take your customer's issues.

Linda W.

The Andrew Agency has been a great company to deal with. I had to change my car insurance in 2020 because the premium was more than I could afford. The Andrew Agency was recommended by my former insurance company and they have exceeded my expectations on their service and quality of commitment to their customers. In fact they where able to get me a better rate as well full coverage for a great deal cheaper than my former insurance company. Plus they handle my renters insurance and have worked great not only with me but with the company that I rent from. Justin Harris, my agent, has been there for me every step of the way in not only getting 2 new policies that I could afford but every time I've had either a question or an issue that needed to be resolved he was right there, ready and able to handle the matter. Thanks to The Andrew Agency for making my switch to a new car and rental insurance company quite easy and quite affordable. Sincerely, Linda G. Wagner

Mark W.

We have worked with The Andrew Agency for 5 years now. During this time we first moved to Richmond and bought a condo. After 2 years we moved into a house. Throughout the process of buying and selling we have found The Andrew Agency to provide the expertise we needed, excellent value for money, and top-notch customer service. Any time we have a question or need some assistance the response time is fast and the communication is clear. We could not be any happier, and we recommend their firm.