Perez Insurance - Yakima, Washington

King K.

Awful service. Pretentious and extremely rude. This agency is not professional nor helpful AT ALL!

Diego R.

Terrible customer service, very rude and condescending, offer no help whatsoever

sele509

Walked in, waited 5 min & never was greeted upon arrival (there was only one lady working at the time) I can’t recall her name exactly but she was sitting in the back (left corner, I believe she had glasses). I got my insurance. I month later decided to cancel my policy over the phone(vehicle sold)....only to get spoke to by the same lady, yelling at me saying she was too busy to do anything, I asked why she was raising her voice at me talking aggressive she replied “because I’m busy right now with other customers”, I replied...”I totally understand if your busy but all I’m asking for is a confirmation call when ever you get around to canceling my policy so I don’t get charged for another month”, her response “I can’t do that, I’m busy right now!!!” And hung up. Mind you the phone call was on Bluetooth and had another person with me at the time that heard everything. Even they were surprised to hear that the lady from Perez Insurance talk to me aggravated, in a yelling tone. Hey, I’m only a paying customer that not once insulted or ever raised my voice at her. I treated her with respect & got the opposite from her. Also, I am not saying everyone at Perez insurance is rude, I’m just clarifying that my personal experience with that lady was horrible. I just can’t recall her name. (IF NOT I WOULD ADD IT IN HERE SO YOU CUSTOMERS CAN BEWARE!) I can guarantee you that if I walk in there I will remember her, but I don’t have time for negativity & bad customer service. I won’t be going back, you lost a paying respectful customer. WOULD NOT RECOMMEND!!!

Jessica

By far one of the WORST customer service experiences I've ever had. Ever "agent" there speak to customers in a very demeaning disrespectful manner.

They pride themselves on being a part of the Hispanic community yet talk to everyone like they are less than and know nothing. You would be better served going to any other insurance agency.

This company lacks basic customer services skills and professionalism. From the way they speak to customers on the phone/in person to their clutters, tacky office. The entire outfit is due for a major overhaul.

Andrea G.

The lady who awnsered my call was very disrespectful when I asked her how much my Insurance was. She responded with " How do you not know how much you pay?" In a very rude maner and was accusing me of being someone else. No professionalism and they absolutley suck! I found better coverage for half the price elsewhere.

John G. (.

Loser loser loser. That's all I have to say about this company. Called them many times to ask or inquire about lowering my insurance rates. Calls never returned. Staff is rude and unwilling to accommodate customers. If you're looking for a solid insurance company, trust me, these guys ain't it! I would literally go with any other insurance company than these guys.

Luna F.

They're not even good at their service 😕 they were very rude. When you want to ask a ? They let you wait in the 📱 for hours until they want to answer. Onless you are giving a payment they answered right away. But saying to your clients it's you again is not very nice.😠

consuelo M.

Kind people they work hard but it's hard to understand what they mean what they are going offer and how they are going to help not to be rude but need to work on Spanish and find a way to communicate better either then that good people just need to work it up by a little more.and can be very rude to customers at times.