Tim Surber – State Farm Insurance Agent - Yakima, Washington

LonleyAPE L.

Does not value you as a customer, in one month was told 3 different prices from 3 different employees, I would definitely look around for an agent that values you, I've been with state farm for 20+ years and was switched to "tim" when my agent passed away , I know a few families that are still with him and will definitely tell them there are better choices available in the valley,

Charlotte R.

Great competitive rates, communication, and quick at getting back to you in response to any questions. Would highly recommend for those looking for insurance, both homeowners and auto.

Lidia D.

I've bounced from insurance company to insurance company always looking for the cheapest rates. You know what they say, " you get what you pay for". That is not the case with State Farm and Anna Gonzales. I feel like she genuiley cares what I am going through at the moment I am calling her. She gets me going and on my way. The guilty party who caused the crash was not a State Farm client. Anna walked me through what was going to take place by the other party. And assured me that she'd be there for me if they didn't follow through. Anna followed up with me three days later to essure I didn't have any questions. Thank God the other party took care of everything, just like Anna said. I do got to say. It was a great comfort knowing I had someone who cares and with so much experience like Anna. Just wanted to say thanks and Merry Christmas!

Adolfo M.

I’m so thankful I was able to get in touch with Taya Bugni. I was under a crunch to get my house insured and she was able to save me so much money on my house and vehicles insurance. She’s very thorough and very on top of it. She made the whole process seem like a breeze. I highly recommend everyone to go and see her.

Bill F.

You handled my claim with expertise! I had NO IDEA what the procedure would be like and you and Auto Art treated me very well and left no stone unturned. You all told me exactly what would happen and that's what I wanted. I will never forget what you have done!

tron N.

I'd never imagine it would be easy to get auto-insurance until I stopped by Tim Surber's StateFarm office. This review will break down key points and categories, ranking each one and giving a final score based on the rankings of the categories.

[1]Duration/Efficiency
Rank: 5/5
On my first visit, I worked with Tammy, one of Tim's senior team members. It took about 35 mins after sitting down for her to give me 6 different quotes. That is right, I asked questions in between and requested different quotes with different caveats and Tammy was kind enough, as well as efficient, and created (+printed) 6 different quotes for me to walk out with to review later in my personal time. Please note, I was asking Tammy questions in between her getting each quotes and she never faltered to adjust her calculations to get my quotes.

On my second visit (next day), after I had reviewed the 6 different quotes, I worked directly with Tim Surber, and it took about 30 mins for me to get my auto-insurance locked down, paid for and confirmed with temporary ID cards. I also inquired details about the quotes to confirm my understand of what was in front of me. Tim was also kind and patient enough to explain it all while keeping progress on our new insurance policies.

Overall, You'll spend less then an hour working with Tim Surber's office if you're looking to get auto-insurance. Time is Money, and Tim and company makes sure you're in and out in a timely manner.

[2] Team Members
Rank: 5/5
I had the pleasure (as noted in point [1]) to have worked with both Tammy and Tim. Tammy is a very compassionate and patient Team member. She can tell I had a lot of questions and was uneasy. She never inquired more then necessary (to input into the system), and she was displayed a lot of patience answering all my questions, making sure I understood what was being presented to me.

Tim Surber is also extremely friendly and approachable. They treat you like you're long time friends, and it makes it feel comfortable for someone to pick the right policy with the proper coverage that each person is comfortable with.

[3] Pricing/Competition
Rank: 5/5
Holy cow, since signing up with Tim and StateFarm, I am saving a lot more then what I was currently paying prior with another large named competitor. I only needed to search one competitor and I was happy with what Tim's office offered me. The package wasn't the same, Tim's offer a better package, with higher daily reimbursement for rental (as one example).

[4] Environment/Office
Rank: 4.5/5
The office is next to C&S coffee as well as other shops w/ amenities. This is great, as the place has plentiful parking, easy access, safe/secure (near a bank as well as other open businesses). The only reason to dock 0.5 points off is because someone already raided the candy dish and I was looking for more Haribo gummi bears. hahaha. Overall, the office is welcoming as well as secure.

Final Rank: 5/5
As noted from the previous 4 categories:
-- Save Time.
-- Save Money.
-- Feel respected.
-- Knowledgeable Team members
-- Secure location.

Thanks Tim & Team!!!

Justin O.

My wife and I recently switched over to Tim from another agent. We are very pleased with the level of customer service we received from Jesi. I feel she took the time to make sure we were getting exactly what we needed and made the process seamless.

shawn L.

From switching insurance branches to the recent addition of renters insurance, any and all questions I had regarding coverage as well as billing changes were not only answered but explained in a way that allowed me to better understand what I am paying for. Both Taya and Jessi have been a huge help when it's came to insurance and the questions I have had(probably too many) All of the questions that the people at the last branch refused to answer were answered in a timely manner by both falls in this office! This office will continue to be highly recommended to anyone who needs insurance! Whether it be home;auto;renters;life etc this will be the office I continue to do business with! From the positive attitude they have shown not only when I call but when they call me back to the positive environment in the office itself! 10/10 recommended