Associated Agents Group Inc. - Spokane Valley, Washington

Braeden B.

Mac has made my whole insurance experience with AA group super smooth and easy. He’s really easy to talk to, he’s efficient, and he responds to requests very promptly and professionally. Couldn’t be happier with my choice to go with Mac and AA for my insurance needs. Highly recommend!

JR L. (.

Chase Utley at Associated Agents Group Insurance (AAGI) is phenomenal! He truly takes the time to understand your needs and offers personalized solutions that provide the best coverage at competitive rates.

His professionalism, expertise, and genuine care for his clients make him stand out in the insurance industry.

Whether it’s home, auto, or business insurance, Chase ensures you’re covered with confidence and peace of mind. Highly recommend working with him for all your insurance needs!

LeiLani R.

I have been getting all my insurance needs taken care of through this company for almost 5 years. I can truly say they have made my life so much easier.
I have had a total of 6 cars, Renters insurance and now my homeowners insurance through them. It is amazing to just be able to call Mac and let them know I have a new vehicle or I need to remove a vehicle and it's done. When I bought a house I just called and it was done. The one wreck I got into they were my first call, Mac answered the phone and immediately recommended a body shop that was close and had a loaner car I could use that same day. I have never received such amazing service anywhere like this. I highly recommend them to anyone. they shop around for the best rates and will also notify you if they find something better when your renewal comes. The renewal is seamless. They take care of everything.

Lisa E.

I had an excellent experience working with Mac at Associated Agents Group. From start to finish, he was incredibly personable and made the entire process stress-free. He took the time to answer all my questions in detail, ensuring I fully understood my options. His communication was top-notch—he kept me updated every step of the way and was always quick to respond to calls and emails. Five stars!!!

Marilyn S.

I have had an outstanding experience working with AAGI at this location. Everyone is kind and helpful each time I have called in. I worked more extensively with Mac Romney - he has been fantastic and VERY knowledgeable! He was able to answer all my (very specific) questions and listen to my unique Business Insurance needs. I was sent quotes for Business, Umbrella, and Auto super quick. I have had several questions since switching over and I can still say that Mac is definitely the most responsive agent I have ever had!

Steven K.

Mac is hands down my go to guy for insurance. For my personal, rentals, real estate clients, and family/friends. He goes above and beyond ever time. He responds quickly to calls or text and there is hardly a time he doesn't answer my call the first time. He has helped me from everything from making sure my policies cover everything necessary to getting me the emergency vehicle towing information in a pinch . I'm so impressed with him and give him 5 stars all day everyday

Marianne W.

As a small biz owner, I deal with LOTS of local professionals… and MAC has been, by far one of the BEST decisions I have ever made for my business. You will not find anyone in town that is more on their game, then Mac! I recommend him to everybody I know!

Deepali J.

Mac Romney and the team at Associated Agents Group Insurance (AAGI) are nothing short of phenomenal!

Last year, I found myself in an incredibly frustrating situation—a massive, unjustified insurance claim that put my small business in jeopardy. I reached out to multiple insurance companies, only to be met with cold, robotic responses and a complete lack of willingness to even listen to my side of the story. I felt trapped in an endless loop, with no real human willing to help.

And then, enter Mac.
Compassionate. Smart. Empathetic.

Unlike everyone else, Mac actually heard me out. He took the time to understand my situation and went the extra mile to work with underwriters to ensure I got the coverage I needed. In a system where insurance often feels like a rigged game against small businesses, Mac proved that there are still good people in this industry—people who genuinely care and are willing to fight for what’s right.

We need more humans like Mac in this space—advocates who don’t just sell policies but actually help small businesses navigate the system. Thank you, Mac, for being a rare gem in an industry that so desperately needs more people like you! 🙌