Valley First Credit Union - Turlock, California

Valley First Credit Union Overview

Valley First Credit Union is a financial institution located in Turlock, California. Established to serve the community, Valley First Credit Union provides various financial services to its members. The credit union is dedicated to offering personalized service and competitive rates on accounts and loans.

Location and Contact Information

Address: 3001 Countryside Dr, Turlock, CA 95380, United States

Phone: 2095498500

Website: valleyfirstcu.org

Specialties and Services

Specialties: Credit union, ATM

Other points of interest:

• Wheelchair-accessible car park
• Wheelchair-accessible entrance
• Cash advance

Reviews and Feedback

Opinions: This company has 40 reviews on Google My Business.

Average opinion: 2.7/5.

Valley First Credit Union offers a range of financial services to its members, including checking and savings accounts, loans, and credit cards. The credit union also provides business services and financial education resources to help members make informed financial decisions. With a focus on community and personalized service, Valley First Credit Union aims to be a trusted financial partner for its members.

👍 Reviews of Valley First Credit Union

Colton P.

1/5

I would give ZERO stars if I could. I had the manager of this bank (name is Marco, Turlock branch) and I had a check sent from family in Canada. He told me I had to drive thirty minutes away to go to a different branch who deals with out of country checks. I went all the way there just so they could tell me “no. You could have done it at your home branch they just have to send it to collections.” Then I made a point to come back to my home bank and talk to Marco. He sat me in his office for a minimum of thirty minutes trying to do the exact same thing I wanted him to do a week prior. Just for him to say “sorry nothing we can do” This has been by far the worst customer service I have ever witnessed and he even told me “wish you the best of luck because you said you would close your account”. Everything is recorded via ATM and my own cellphone video. This is ridiculous and I’m telling my firm to switch their accounts as well

Mari R. R.

1/5

Most inconvenient Location I’ve had many problems with this bank. No Apple pay . No cardless reader. ATM always broken. For a smalll credit Union you would think it would have good service but it really lacks . Wait time for customer service is ridiculous. Does not have many branches .

Luis S.

1/5

I opened and account there because it was right next door to my business, and I hated the long lines and slow service. But now it's beyond inconvenient time consuming, you have to do a video call in front of an ATM machine to take care of business, by far the worst banking experience... The teller was awesome but the way you have to handle transactions is just insane

Summer R. T.

5/5

Finally found the new location, it only took 2 tries! The new branch located in Monte Vista Crossings is right between Ross and B&BW. The new space is quite an upgrade and the ATMs are fancy futuristic!!! I didn't have to wait too long in line on my visit and there is way more parking options available.

Derik M.

1/5

I have been at this bank since I was 13 starting with the kids account. 22 years later and I will be leaving to find a real bank that has humans to talk to and an ATM that isn't constantly out of service. This bank basically holds your money hostage and makes it extremely difficult and inconvenient to do any business with. I shouldn't have to drive to a different town to do business. The thing that is making me switch banks is not having an ATM that works consistently. Horrible bank that used to be great.

David G.

1/5

The debit card doesn’t work at the neighborhood market Walmart in Turlock. The chip is bad. I’ve had valley first for 6 months and already want to switch. Turlocks location issues this card. The app doesn’t work sometimes either.

Franco G.

4/5

It's okay, outdated place, but we have to remember that they are not for profit like banks. In personal experience the staff is friendly and efficient.

Lilia S.

1/5

I would not recommend this place. The representative I spoke to was very unprofessional. She made it seem like I was trying to refinance a salvage car! I have never experienced such terrible service from any credit union. Her feedback and tone of voice was like a slap on the face. I will be taking my business elsewhere.