Arizona Central Credit Union - Flagstaff, Arizona

Memarie T.

ATMs are always a pain to use. They’re consistently broken or give an error message. Also the NFC/tap feature doesn’t work on the ATM on Woodlands and West St. It’s been like that for a year or more.

Michele

The ATM is broken a lot. I went to the West Street location and the machine broke as it was in the middle of a deposit, it took my $40. I went inside before they closed and they told me that I have to wait until Monday to get my $40 back. This is the second time this has happened to me where the machine has broken when I put my card in for a deposit. On Monday when I get my money back I will be closing my account and telling my family to close their accounts next. I will be down talking this bank every time someone asks me to recommend a bank.

Alonso R.

I've never experienced such rude customer service at another major bank or credit union. I was going in to inquire about CoOp banking and possibly opening a bank account here but will take my service else where. I didn't realize I would be talked to condescendingly and short from such basic questions as, "Does your bank participate in CoOp banking?"

Edit: I went to Desert Financial and they were able to help me transfer my money from my other CU and open an account.

Mahafujul A.

I am so much disappoint with this branch. I am an international student. I went there for an auto loan. Gave them every required information and I have a guarantor with me too. After checking everything they told me I am going to get the loan. So, I hold the car with 400$ I was about buy . After 4 days later, they told me I am not going get the loan as I am not a permanent resident or US citizen. So much unprofessional! If I am not eligible, why did they even let me apply! I will never go back to "Arizona Central Credit Union".

Kayla A.

slightly better than a bank. ATM sometimes works. online bill pay and mobile app for me were issues as they needed to link my phone number, somehow i am supposed to instinctively know they didnt link my number to it.

I paid $12 in service fees last month on my free account, $2 so far this month

I went here to escape nonsense at another credit union, all i got was more nonsense and get to pay more for it

edit: before leaving the above review i called and tried to discuss the issues, any concerns voiced were disregarded. at no time did it feel any better than dealing with a bank, i get better service for Amex card than i did with this credit union.

J B.

Lovely people at this branch, but the company makes no attempt at letting you know when they'll hit you with random account maintenance fees. Paid $30+ for a savings account that I eventually closed because I got sick of calling them to reverse fees on an account they told me was free. Don't make my mistake--get everything in writing and make sure that 6 years after opening an account with them they don't suddenly decide to charge you for having an account.

Katie K.

I sat in the drive thru for 20 minutes (not a joke or an exaggeration - I timed it on my phone) before someone came to the window. When someone did finally come, they assisted the car that JUST pulled into the other lane ahead of me. That car left before me and the teller disappeared for several more minutes. I thought they had forgotten about me entirely. It took 27 minutes total from the time I sent my slip to them to when I recieved my ID and receipt back. There was no acknowledgement of the wait time. I am unimpressed to say the least.

To top it off, the ATM was not working.

I will most likely be closing my account here, but based on repeated experiences like this one at this location, I think I will have to take a day off from work to do it.

Shawn P.

As a member of Truwest, this bank is the only location in Flagstaff, AZ, that I am able to complete any physical banking at. Today, I arrived 5 minutes before the bank opened; I was attempting to make a cashier's check. After waiting for 5 minutes, I saw the employees unlock the doors. I left my car and began to enter the bank.

I was stopped by a woman who asked me if I bank with them. I was getting a money order made, so I simply replied with this. The employee was then extremely rude and aggressive in asking if I banked with them. I quickly replied that I bank with Truwest. I was promptly turned away.

I am a college-aged male, and the same animosity was not shown to other older customers entering the bank. I understand policy changes due to COVID-19, but for someone who actively banks physically with this location I was very off-putting.