Real Property Management Select - Fairfield, California

micky804

This review is for the homeowners that wants to find a property management company to manage their property.

RPM managed my property for 10 years. I decided to terminate their service for the reasons that I listed below.

1. During the vacancy period from May 2024 to August 2024. They are using a lock box to store the key to show my property during rental posting period. Anyone contacting them can go to my property themselves alone, without supervision, and I was charged $301.25 for 29 billing days for the PG&E bill for the month of July. I asked RPM why a vacant property's PG&E bill is higher than my PG&E bill for my own house, and who was in the property. Their response was “The owner is responsible for paying for the electricity bill. There was no camera system so we didn't know who was there.” I received PG&E bills with an unusual amount for two months, for June, I was only paying $51.26 and that seems a reasonable amount for a vacant property.

2. I paid a total of $418 for a crew to come weekly to take care of that during the vacancy period. I received 3 notices from my property HOA regarding the fact that the landscape is not properly maintained. When I checked with RPM, this was their response, “the landscaper was going to the home every other week and cutting the grass/weeds but he was not watering the lawn as that is something that should happen more frequently than every two weeks, especially with the heat in Pittsburg,”
My new property management company found out that because the water system never worked which RPM never brought this up to my attention. The water riser and main shut off valve are corroded and don’t work properly.

3. I paid $715 for deep cleaning. However, when I went to my property on June 1, 2024. The property wasn’t clean and trash was on the floor, sink and toilet were dirty. They are already showing my property to public. I did notify them for the issue, they said they will send someone to do another cleaning. But the fact that they posted my property to the public when it isn’t ready to show. They failed to do a good job on manage my property. They have to keep lower the rent amount they listed because no one wants to rent the property with the condition that are showing (check pics),

4. Sending me an invoice to pay for another property located in another city. When I inquired, they said the vendor made a mistake sending them the wrong one. So, they are not reviewing the invoice when they sending it to the owner and asking them to pay. Unbelievable! I saved all the emails and invoice and reported to BBB.

5.They were either not knowing the contract well or lied to me when I ask if I can terminate their service. I spoke to the manager in beginning of September, 2024 regarding the PG&E billing issue. When he refused to find a solution, I ask if I can terminate their service. He first said, "yes". Then when I asked if that will affect the new tenant’s lease, he then said, “oh if you have to terminate the service now, you have to pay us 12 months management fee as a penalty because you just renewed the tenant lease.” They sent me an email saying that they will remind me next year at the same time to terminate the service.
After I review my property management agreement, I found out I only need to give them 30 days’ notice to terminate their service which I did right away. Their lack of knowledge in their professional area and failed to review their contract before provides an answer to their client have totally lost my trust for them to continue manage my property.
6. There are lots of issues that my new property management company had found after they took over .
I had filed a complaint on BBB. Thanks for reading this long review. There’s a lot more but don’t want to waste everyone’ time to read more. I hope this will help you to avoid the headache that I had with this company.

Quinn M.

Blown away by the professionalism this company has. Willing to work and figure things out. Pedro is amazing and is responsible for my rating. Because of his service and willingness to assist my family it has made me want to stick with them and find a place through them. Thank you!

Sheila F.

I had a pretty good experience working with Paola Perez at RPM Select. The process to self view properties went fairly well. Paola was very professional and able to answer all of my questions. The only issue I had was that they’re automated portal system asked me to upload my ID twice into their portal. However, when I spoke with someone, the issue was cleared up immediately. The viewing process went great. Overall, my experience with RPM Select was excellent!!!!!

Megan M.

I had the pleasure of working with Paola Perez who provided excellent customer service on getting us set up to see the property. She made the process seamless and we’re so grateful for her assistance.

Dr I.

“I would like to take this opportunity to commend Paola Perez from RMP Property Management for her exceptional support. She has been an invaluable resource, consistently providing all necessary information promptly and efficiently. Her outstanding customer service skills and professionalism truly stand out, making every interaction seamless and pleasant.”

Jeff D.

Paola was great to communicate with. She responded very quickly through text and answered all my questions.

Romi H.

The text approval to view properties is extremely slow. It can take up to an hour for a approval response via text. My approval came in 2 minuyes before I was ro view the property. It makes it hard to plan accordingly. Paolo was helpful as I was on the way to the property and he was able to send a code right away once I got there.

Angela A.

Paola Perez was very helpful and quick in responding. She answered all my questions. Very good customer service.