Bank of America (with Drive-thru ATM) - Laveen Village, Arizona

Veronica Kinder

I'm sitting in the lobby as I write this review, no one ask me if I needed anything, I work from home so I rushed over here before closing so I'm not dress too Impress ! 2 Hispanic ladies gave me eye contact I smiled and both ignored ne and helped the people that walked in after me, BOFA needs to teach them how to not judge and to help everyone that walk in regardless of how their dress and their race.

Kimberley Christensen

Very disappointed in the way my situation was handled. My concern wasn’t addressed and was treated very poorly. I didn’t even have the opportunity to sit down for the appointment I made to discuss my issue. I was turned away immediately. I hope the branch manager sees this because she was very good to me my first visit and helped me so much and made me feel welcomed, heard, and escalated my issue. That didn’t happen this time around to say the least. Please provide better training to your assistant manager to provide better quality service to your customers.

Pamela Hennard

Went into the branch 20 mins before the store closed for help with a notary for a one page document. I was turned away because it was too close to closing time. I went to the UPS store and had the document notarized in 5 mins. If you are open until 4 service customers until then.

Jennifer Box

I had identity theft with a bank account opened in my name. After talking with and receiving paperwork to dispute the account, I was advised to go to this location for assistance with the paperwork and details on this fraud account. I waited in line for 20min due to only one person working the stand. She referred me to the manager. The manager would not speak with us. I would start to say something and she would interrupt & walk away. After using my entire lunch hour and calling work to let them know it was taking longer then expected, I called customer service while waiting in the lobby. Let them know that the manager stated they were not allowed to give clarification on wording on the forms and was having personal conversation in view while refused to help us. She eventually came over to fax my documents and I'd proof docs to their fraud. I asked for information about this account in my name hoping for info to give to the police. She refused and said no she was concerned for our safety and wouldn't give me info. She walked away from us. Thanks to this experience I know this Corp is a place that I will never do business with.

Kris Redmond

Don't like the bank or the staff....... Definitely don't know much

Curtis k

Simple 2 minute transaction. I have to sit and wait for a relationship banker and even though they are open they are acting like they don't see me and can't assist. They are always understaffed, have shortened hours of operation, and customer service is lacking with a few exceptions.

ishshah Jankans

The ATM will not accept deposits after the branch closes. The tellers are not friendly and are rude. You never have to worry about a line unless it’s the first of the month and now I see why

Ash Brown

Out of all the Bank of America's in the state of Arizona this is by far the worst one I have been to. The line is always long. The tellers dont care to speed things up and often leave to do anything but assist even when the line is long.
The customer service is bad on the management side as well. Not once does the manager on duty jump in to assist. It's sad because the tellers have an example of bad work ethics to motivate them from their bosses. Why do better?

On a better note if it is the busiest time of the week when all the workers of the world get paid, expect one teller. Yeah just one very unmotivated teller.

Corporate should step in because it's ridiculous!