Safeco Insurance - Santa Ana, California

Ann W.

This company is owned by libetty mutual. If you have lib mutual homeowners and you switch to safeco car insurance from lib mutual car ins you loose your multiple policy doscount. They neglect to tell you this. When you bring it up they tell you that they are independant companies yet when you call them they ask if you are calling about your safeco or lib mitual policy. When you try to cancell the safeco policy its damn near impossible, you get placed on hold foreveror hung up on or the app tells you the cancell feature isnt available yet. Yet they can grab money from your bank account charging you for people who are living in your home but NOT using your vehicle. Stay away from these 2 companies unless you want to be shamelessly ripped off

Mitch R.

I’ve been seeing a lot of neighbors complaining about safeco. Ridiculous demands to keep insurance policy active (roof is dirty, power wash or policy canceled). Hopefully they get the karma they deserve. Insurance companies are all scamers anyways.

Bandit

Stole money from my bank account without my knowledge. Almost $400 just like that. Jacked my rates overnight because they re-classified my vehicle and went into my account and took the difference. Absolutely no communication from them at all. Then just to add salt to my wounds the "customer service agent" hung up on me mid sentence. She had my info, we were mid discussion. Why not call me back? The same policy through Progressive is a fraction of the cost so we canceled immediately with Safeco and expected a refund but instead met with another bill. How is this possible? How can they just jack the rates overnight like that? Claims are awful too. They just pick apart your vehicle for months and try to find something to make sure liability is not on them. Then deny your claim and send your vehicle back to you even more damaged then when it began. At the end of the day big companies like this do not care about a single customer as there will always be someone to replace you. Customer service has become Consumer Service and that is even a strecth. Basically you owe us so pay up and shut up. Thanks alot.

Josh K.

I was disappointed with the service provided by this insurance company. Their agent visited our home without prior notice, and the interaction was unpleasant and unprofessional. Surprisingly, our insurance was subsequently canceled due to 'debris in the yard,' despite the fact that the amount of debris was actually less than when we purchased the home and is minimal compared to our neighbors.' I would advise caution when considering this company for your insurance needs.

Lynn H.

We haven’t had an issue with Safeco until we had a claim. They delay the process, they transfer you to different departments and no one wants to work, and they low ball you.

Everyone whom I have spoken to with Liberty or Safeco have had the same run around. The representative I have at Safeco is incredibly rude, is never “available” to talk and has not made this process easy or manageable WHAT SO EVER.

We will be shopping for a new insurance provider as soon as this tornado damage mess is over.
DO NOT GO WITH SAFECO.

brian W.

Dumb underwriter. They took aerial photo of my property and discontinued coverage because they see tree too close to house. But what they saw was actually a shadow(highlighted by arrow). And they didn't send me report from beginning. I had to request it. These people should really be fired

Jason Y.

Safeco insurance is the most shameless I have experienced in all my life. They tried to dodge the responsibility of their insurers and tried to make you pay all the cost in front although it is their insurer's responsibility. Never, ever buy from them, also when you have a claim to deal with them, you'd better hire an attorney in the beginning. Never contact them by yourself.

Patrick F.

Never ever ever again. To think your own insurance will cover you no matter the circumstances. Why in the hell did I allow them to trick me and my girl into get insurance with this company. Only reason I can give is that we thought it would be a good choice, especially with the brand new car we just bought together. Recently was rear ended on the freeway now this company didn't even back me up. Lost our car and both of the jobs I had. Then they hit us with the bill. This is a for profit company. Take your money elsewere. Recently did a quote with State Farm with the same car and saved over $150. Once again save yourself some time and go elsewere!!!