Dickerson Bookkeeping & Tax Service Inc. - Prairie Grove, Arkansas

Stevie B Comics

Pat had her granddaughter fill out my forms and submit them. The direct deposit information was entered in wrong, and my refund was shown to have been deposited into a different account other than mine. After multiple attempts to get her to correct it, she kept saying she was waiting for the IRS to get back to her. This has gone on for over 2 years. Now she simply doesn't respond to my calls, and has totally blown me off. I'm out nearly $2500 because of incompetence. Zero attempts to make it right. And doesn't seem to care. DO NOT USE HER! USE ANYONE ELSE. Totally unacceptable, and borderline fraudulent business practices!

Rachel Anondson

-failure to communicate
-failure to file accurately
-failure to file on-time

Pat failed to communicate in a timely manner (if she responded at all) and to report all our income as stated in documents we provided, resulted in a$3000+ bill from the IRS a year later.

Pat Dickerson filed our 2021 taxes. We brought her all our documentation March 7. She told us she could take our case on. We had nothing too complicated for a professional (I thought)… two incomes, filing jointly, dividends from various stock holdings, standard purchase of a residence, school tuition paid. Over the course the next ten days, we sent various receipts to Pat on her request to see if itemization would help; ultimately, we took the standard deduction.

I heard nothing from Pat over the next month. April 13, five days before the April 18 deadline, I started calling to see if my taxes had been prepared. Six calls went unreturned and two emails went unanswered before finally hearing back from Pat via phone on April 27 with a request to come sign the documents. My middle initial was incorrect on all the documents, an easy fix she told me she would correct. We received a reasonably sized return on taxes paid.

Approximately a year later, though, I got a notice from the IRS requesting over $3000 due to unreported income. I checked the included list of items underreported and not reported… They included my INCOME from my job and numerous 1099 items. The stock dividends and my income were the primary reason we sought a professional’s help (as I had received some tuition assistance from my employer, I wanted to be sure I filed correctly). The sizable bill was due one month from its receipt in the mail.

I contacted Pat via email, asking for guidance on how to proceed, hoping that maybe there was a valid accounting reason items were not reported. Three days later, she responded with a request for a copy of the IRS’s request. Four days later, I sent her a copy of the document. It has now been 39 days with no response. We paid the $3000+ bill.

Thankfully, because of all this, I learned that I am legally responsible for whatever my accountant reports on my behalf because I signed the documents, expecting Pat to have performed her duties well (enough). I have no idea if she is insured against this sort of error (as many accountants are), as she hasn't gotten back to me.

I probably should have turned around when I saw the unorganized state of the office.

In short, I do not recommend Dickerson Bookkeeping & Tax services, if not for the failure of service then for the failure of communication.

Tifany Love

horrible experience all around. My husband and i came here this year to get our taxes done. Pat was extremely unresponsive and took a long time to get back to us about our return. We had an agreement before entering into business with her about the price and she changed it at the end to be three times more expensive. we got significantly less than if we would have filed ourselves online. very upset and disappointed. go here if you want to be hustled.

Claude Cauvin

She helped me get my income taxes from McDonald’s.She does a phenomenal job I definitely recommend anyone to go to her to file taxes.

Cleta Goodhart

Fast, friendly environment, down to earth folks, honest, they do not charge what some of y'all are paying, never any problem, used them 4years now and will keep going back?

Ronny Jones

Always friendly and very helpful. Thanks

Misty Dickerson

Best place ever!

Christy Carte

The visit was great