Progressive Urban Property Management - Cleveland, Ohio

Christine W.

I've been working with Progressive Urban Property Management for the past few months, and I can confidently say they are one of the best property management companies in the greater Cleveland area. It makes sense why they have over 1,000 properties under their management.

From the start, they've been incredibly communicative and accessible. Whether it's a quick question or a larger discussion about the property, I always feel like I can get in touch and get a thoughtful, timely response. Their systems and procedures are well-established, which gives me peace of mind as an owner—they handle everything with professionalism and care.

What really stands out is how well they balance the needs of both tenants and owners. They treat the property with genuine care and make decisions that are fair and well-informed. They’re also knowledgeable about different options and approaches, which makes it easy to trust their recommendations.

Working with them has been an all-around great experience, and I’d highly recommend Progressive Urban to any property owner in the area.

chanetta G.

I highly recommend PUPM. I called a few times for repairs, and each time, the repairs were finished in a timely manner. Faye is awesome to talk to. She definitely makes the process nice and smooth.

Quanteare Y.

Our company Sanford And Son Tree Service became a vendor with PUMP. We received our first job within a week of signing up. The maintenance department agent Faye has been great always responsive in a timely manner. She is amazing to work with. Helps make finding and navigating the portal easy.

Hannah S.

I’ll definitely recommend this company. Faye been a really good help to me. She gets maintenance requests done right away and have them come out asap. She always calls after to make sure the job is done. Thank you for the maintenance time also.

Michael A.

Amy over at PUM has been fantastic to work with. She is responsive, professional, and answers in a timely manner. I look forward to working with her on referrals and business in the future

Kerstin D.

It has been a pleasure working with PUPM, they really are amazing. After a maintenance request, Jam reached out to me. Making sure that everything went well and was repaired. Jam was absolutely professional and courteous.The maintenance team has all been amazing. Also Bob, who always seems to help us in every way. Bob has handled situations where he goes above and beyond.

Albert U.

We have been an appliance repair vendor working with Progressive for several months now. Faye and the Progressive team have been a pleasure to work with. Her communication and service is top notch. 5 stars!

Temujin O.

Had a leak in my basement and the maintenance tech Darren was fantastic. Did a great job fixing the leak. Also Faye was fantastic also. Calling the water company and making sure they turned my water back on and making sure I was taken care of. Both were great! Thank you both. 5 stars

Christine W.

I've been working with Progressive Urban Property Management for the past few months, and I can confidently say they are one of the best property management companies in the greater Cleveland area. It makes sense why they have over 1,000 properties under their management.

From the start, they've been incredibly communicative and accessible. Whether it's a quick question or a larger discussion about the property, I always feel like I can get in touch and get a thoughtful, timely response. Their systems and procedures are well-established, which gives me peace of mind as an owner—they handle everything with professionalism and care.

What really stands out is how well they balance the needs of both tenants and owners. They treat the property with genuine care and make decisions that are fair and well-informed. They’re also knowledgeable about different options and approaches, which makes it easy to trust their recommendations.

Working with them has been an all-around great experience, and I’d highly recommend Progressive Urban to any property owner in the area.

chanetta G.

I highly recommend PUPM. I called a few times for repairs, and each time, the repairs were finished in a timely manner. Faye is awesome to talk to. She definitely makes the process nice and smooth.

Quanteare Y.

Our company Sanford And Son Tree Service became a vendor with PUMP. We received our first job within a week of signing up. The maintenance department agent Faye has been great always responsive in a timely manner. She is amazing to work with. Helps make finding and navigating the portal easy.

Hannah S.

I’ll definitely recommend this company. Faye been a really good help to me. She gets maintenance requests done right away and have them come out asap. She always calls after to make sure the job is done. Thank you for the maintenance time also.

Michael A.

Amy over at PUM has been fantastic to work with. She is responsive, professional, and answers in a timely manner. I look forward to working with her on referrals and business in the future