AAA Santa Barbara Insurance and Member Services - Santa Barbara, California

Tana K.

SO helpful and efficient. David handled all of my DMV paperwork with thoroughness and patience — I have been there 4 times in the past month! Great that AAA provides this service. The trainee reception woman was just delightful!

D. G.

AAA is so bad about sending out paper work for Mileage confirmation and then they will send you a email claiming you will loose your discount! So frustrating!! Tired of your threats!! Why do you just not send out a email asking for the information instead of making look like you gave yet to respond!! Really bad customer service and it has been for years!!

Erika V. W.

Absolutely TERRIBLE experience, what a nightmare. I should've read reviews before trying to get a Homeowner's insurance quote, especially with Tito Valenzuela. He sent me a quote off the bat, which was great, but after over two weeks of calling multiple times and emailing, all I got was a voice message that he was "out of the office and would be back tomorrow." What a joke. I took time from work to go to the office in person, waiting an hour, with people who checked in after me being called before me. I checked back in with them asking how much longer it would be and he couldn't find my name in the queue, but told me he just told Tito I was there. I sat back down and heard my name called after a few minutes I was told Tito was busy and to come back at 5. SERIOUSLY No thank you, never again.

Ashley W.

I called the Santa Barbara location because my son had locked his keys in the trunk. I was at work and trying to coordinate assistance for him. The woman with whom I spoke was rude and not helpful. She transferred me to a number that had nothing to do with roadside assistance. I have never had this type of interaction with a representative at AAA. Very disappointing

Issumy C.

Beyond thankful with JC , he went above and beyond to help me and my cousin with our insurance issues . He’s honest and extremely good at communicating and helping you get the best service and deals . I had called for a quote and someone had quoted me x2 $$ for insurance , went to this office and another guy tried helping me but was making everything very difficult . Ngl I was losing hope for costumer service with aaa but after the help from JC I can say my cousin and I are very happy costumers

Ps: save yourself some time and just go with JC so he can help you on the spot with your needs , it’ll save you time , trouble and money 🙏🏽

Mica B.

Good luck trying to get anyone to answer the phones at the Santa Barbara office. I even called the private line of the person who helped me with my policy 4 times and he never called me back. I tried calling his manager and left a message on his voicemail and never got a call back from him either. VERY bad customer service. I really don't know how places stay in business when they treat their clients this way. Never had this problem with Progressive...might have to switch back. AAA if you need to hire more help so that you can help your clients, you should really consider doing it...it's just bad practices to not take care of the people keeping you in business.

Sarah M.

Great service, clean, modern, wait wasn't too long. Would recommend.

Tejas A.

It's just fine. I've been to more helpful AAA offices elsewhere in the country. This is not the best, but not the worst. They have a pretty small selection of maps and everything is kept behind the desk and you have to ask them for stuff. Perhaps it's just the regional difference from the East to the West Coast. Perhaps it's convenient to pay the bills in person, but most of us just do it online now. Sometimes the people are helpful, sometimes they aren't - total gamble over the past 7 years... caveat emptor...