AAA Santa Rosa Farmers Lane Branch - Santa Rosa, California

Useless B.

AAA services are NOT useless.
Full auto coverage for many, many years w/ zero issues or claims.
Premiums seem to match inflation $ trends.
Oneway to "OutSmart Life", is to carry an umbrella Travel policy w/ AAA Life.
$250K for one year cash payments if you get injured or disabled while traveling, for like 50 cents a day.
Oh, .... the Santa Rosa Farmers Lane location is great.

Samuel F.

There was a young man at window too of the Farmers Lane AAA. I don't know his name but I think he was the only male there and he was in the second window. I'm writing this to acknowledge Him because he went way out of his way for me and I'm so grateful for his help and kindness!

Chris G.

The greeters are always great 👍 Its my 3rd time using the DMV service. The ladies I've encountered just don't seem too happy. I greet them kindly and leave with a good old-fashioned thank you very much. Maybe I'll bring chocolate next time. That might get a little joy out of them

Erik L.

The DMV services are fast with great customer service. Everyone there is friendly.

Damien J.

I love getting a call from a AAA employee to ask me questions about an accident that happened. But all they really do is threaten you and try to manipulate you into saying something to put you at complete fault for everything. It's wonderful! I'm so glad they are not representing me

Brandi M.

Fast friendly service. Love it here 😍

Mazher M.

I am deeply disappointed with the service I received at the AAA Insurance Branch on Farmers Lane in Santa Rosa. My experience with this branch was not only frustrating but also quite disheartening, especially considering my clean driving record and loyalty as a customer.

The primary issue I encountered was the mishandling of my insurance policy. The branch erroneously added to my policy, a car which was totaled due to a collision happened in the prior month as an impaired elderly driver drove into my wife’s lane. This error by this AAA office on Farmers Lane significantly complicated the underwriting process. This mistake alone was concerning, but what followed was even more distressing. Despite repeated attempts to seek clarification and resolve the issue, the communication from the branch was negligible. The lack of responsiveness and the apparent disinterest in correcting their error were quite unprofessional.

What's more troubling is that, without any substantial clarification or communication, they abruptly canceled my insurance policy. This decision was made without considering my status as a preferred class driver, with no history of DUIs or moving violations. This abrupt cancellation not only put me in a difficult position but also jeopardized the well-being and security of my family, who have always been law-abiding and conscientious citizens.

As a loyal customer who expected a certain standard of service and professionalism, this experience has been very disheartening. It's unfortunate to see such poor service from an establishment that is supposed to provide support and security to its clients. This incident has significantly eroded my trust in AAA Insurance, and I am compelled to look for insurance services elsewhere that value their customers and handle their policies with the care and accuracy they deserve.

Bowman O.

On two separate appointments that we had at the DMV within AAA, the professionalism and customer service were absolutely outstanding. Nothing else can compare. Thanks for the great work you all do.