AAA Washington - Yakima - Yakima, Washington

Push P. W.

Front desk lady who makes internal driving license is awesome, she is very kind and very helpful. I recommend this place. Thanks.

Amha_ale

Told us that a Tow truck would be coming in 3 hours, after it was time for arrival I get another call saying that arrival will be in another 2 hours. Terrible.

Ruth P.

Very friendly service. I wish I remembered her name. She was so welcoming ❤️

David C.

Such a great organization, we have benefitted from their maps, trip planning, roadside service and insurance benefits over the years. The staff is very helpful and friendly. We find it very worthwhile!

Jeremy H.

They are really great with helping to make sure your vacation plans are inexpensive and work for you without a hitch. Also, I have used Wendy for work travel arrangements in addition to vacation travel. She does a great job, and I love having a travel agent available as a resource for planning along with having a national company to deal with any glitches (so far no glitches, but nice to know they are there to help if you need it).

tron N.

Smaller than other AAA in larger cities but it makes up for it with great and friendly customer service. There is a nice merchandise area that usually has some discounts from previous seasonal items. Due to covid schedules, the office is closed unless you have an appointment in advanced.

Mike U.

This is a tough place to review. On one hand, AAA has saved my bacon with towing/jumps on a couple of occasions - On the other, it's about $100/year - and I've paid more in annual dues over my membership lifetime than it would've cost to pay a towing company for the few services that I've used. If you travel a ton, it's a good nationwide network to have and they can help you out in a crunch! My experiences with customer service have always been good.

You can also get AAA discounts at a lot of random places - It's always worthwhile to ask establishments if they have AAA discounts. I have been most successful at hotels and large restaurant chains, but I'm sure there are others as well!

I came into the Yakima AAA store for some passport pictures. At one point in time they were free with membership, but they are currently $5/set. This is less than most other stores, besides Costco where these are the same price. I was able to get my photo taken and be out of the store in about 10 minutes, which was great. The gal helping me was very friendly. This portion of my trip gets 5 stars.

The store also sells a lot of 'travel accessories', but prices aren't exactly rock bottom (I figured they would be cheaper due to membership costs). I don't think this will personally be my place to find travel accessories, but they did have a decent selection of certain items.

AAA also provides booking services - but I can't figure out who still uses this service....probably not anyone reading this review! I'm sure there's a generation of folks who aren't savvy with booking online, but it's hard for me to consider tacking on $35+ onto my reservation costs to have someone else click the buttons instead of me. That being said - if you aren't savvy with booking site - but happen to stumble across this review - this may be a great option for you!

AAA provides good service at a reasonable price. Good customer service is always a plus, but items at the store can get a tad pricey! If you're not a member and you drive a lot, AAA is a good option to consider. The days of travel agent style bookings are certainly on the decline.....but AAA still provides you that option if you are looking for it!

Janet M.

We have been using AAA travel for years. We work exclusively with Kathy who has been excellent. She has provided wonderful service, many times going out of her way to help us when unexpected circumstances have presented themselves.