AAA Weirton Insurance and Member Services - Weirton, West Virginia

AAA Weirton Insurance and Member Services

AAA Weirton Insurance and Member Services stands as a comprehensive insurance and travel agency located in Weirton, West Virginia. Situated at 3126 West St, Weirton, WV 26062, the agency provides a wide array of services to meet the diverse needs of its clientele. With a dedicated phone line at 3047481616 and a user-friendly website at ace.aaa.com, it’s easily accessible and information is readily available. The agency’s commitment to customer satisfaction is reflected in its impressive 4/5 average opinion based on 72 Google My Business reviews, demonstrating a strong track record of reliable service.

About AAA Weirton Insurance and Member Services

AAA Weirton Insurance and Member Services operates as an independent insurance agency, specializing in a broad spectrum of insurance products. They are affiliated with AAA, leveraging the association's extensive network and resources. The agency’s core focus is providing tailored insurance solutions, but its offerings extend beyond simply selling policies. It’s a one-stop-shop for many travel-related needs, making it a convenient and valuable resource for the local community. The agency's dedication to providing efficient and personalized service is a key differentiator.

Specialties and Services Offered

The agency’s expertise encompasses several key areas:

• Insurance Agency: They offer a wide range of insurance coverage, including auto, home, life, and motorcycle insurance.
• Auto Insurance Agency: Providing competitive rates and comprehensive coverage options for vehicles of all types.
• Cruise Agency: Assisting clients in planning and booking their dream cruises, offering expert advice and securing the best deals.
• Home Insurance Agency: Protecting homeowners’ investments with customized home insurance policies.
• Life Insurance Agency: Helping individuals and families secure their financial future with life insurance options.
• Motorcycle Insurance Agency: Specialized insurance coverage for motorcycle enthusiasts.
• Notary Public: Providing official notarization services for documents.
• Passport Photo Processor: Offering professional passport photo services.
• Travel Agency: Facilitating travel arrangements, including flights, hotels, and tours.

Location and Accessibility

The location at 3126 West St, Weirton, WV 26062 is strategically positioned to serve the local population. Furthermore, the agency is committed to accessibility, boasting a wheelchair-accessible car park and a wheelchair-accessible entrance, ensuring that individuals with mobility challenges can easily access their services. This demonstrates a proactive approach to inclusivity and customer convenience.

Customer Feedback and Reputation

The agency’s reputation is demonstrably strong, as evidenced by the 72 positive reviews on Google My Business. The average opinion of 4/5 reflects a consistent pattern of satisfied customers praising the agency’s helpfulness, professionalism, and competitive pricing. Reviewers frequently commend the staff’s knowledge, responsiveness, and commitment to finding the best solutions for their clients’ specific needs. Specifically, many users highlight the ease of the claims process and the personalized attention they receive. The agency actively monitors and responds to customer feedback, continually striving to improve its services and maintain its high standards.

Key Features and Benefits

• Comprehensive Coverage Options: Offers a wide variety of insurance products to suit diverse needs and budgets.
• Competitive Pricing: Works with multiple insurance providers to secure the most competitive rates.
• Personalized Service: Provides individualized attention and guidance to each client.
• Convenient Services: Combines insurance and travel services in one location.
• Accessibility: Prioritizes accessibility for all customers.
• Local Expertise: Deep understanding of the local community and its needs.

In conclusion, AAA Weirton Insurance and Member Services presents itself as a reliable and multifaceted agency dedicated to providing comprehensive insurance and travel solutions within the Weirton community. Its commitment to customer satisfaction, combined with its convenient location and accessible facilities, makes it a worthwhile choice for individuals and families seeking dependable service and expert advice. The positive customer reviews further solidify its reputation as a trusted and valued resource.

👍 Reviews of AAA Weirton Insurance and Member Services

Daniel W.

1/5

Went in to drop off a door dash which someone at the office ordered. The lady at the front desk was extremely rude and unprofessional. Giving me attitude asking why i was there and that no one ordered DoorDash. She was extremely rude to someone just doing their job i could only imagine how she treats others. Very unprofessional. She shouldn’t be working in customer service if she can’t treat people with kindness.

Frank D.

1/5

I would not recommend this office for anything. So called sales reps don't return calls in our case for 7 days. When she finally did respond she couldn't explain why I was no longer receiving my discounts or why my rates increased. She simply suggested that she would go somewhere else for insurance. Lousy customer service. I don't even believe it is actually AAA insurance. You can't even pay your bill on AAA's website. Something is wrong with this office and employees.

Julie T.

5/5

Maria Parker at the Weirton office is fantastic! We have had a couple of very difficult situations with titles on vehicles we purchased out of state. She went above and beyond to make sure the dealership got the correct paper to her. She didn't just tell us what we needed. She got on the phone and spoke directly to the title person at the dealership and told them. Any title work we can do through this office we will all because of her. Thank you for the outstanding service 👏!

Amelia D.

1/5

I live in Wintersville,Oh ,have premier plan with triple a. They replaced my car battery 4 months ago and car stopped running this month. After vs from triple a the problem was the battery. Now local triple a contractor is not allow to replace batteries in this area and no near garage was a contractor. So car was tolled to local garage and after numerous calls I have to pay 4 battery and they will reimburse us. Been a member 4 30 yrs and this was handled poorly. Reported complaint but no calls yet from manager 4 this. Amelia DeBias

Teej T.

1/5

WV customers will get sent thru a loop anytime you call the 800 number because they have separate systems for WV and other states. None of them can ever pull up my policy right away. That also makes it hard for me to pay my bill online so even though the practice is almost obsolete, I’m expected to send a check in the mail. Only my second month with AAA auto, but does not seem promising by any means.

Phil M.

1/5

Two unpleasant experiences here and will not be going back. Either this branch is overwhelmed or incompetent but it's clear there's a problem here. Lacking in follow through and even just simple courtesies such as a returned phone call. Not saying that all AAA is this way but take my advice and stay away from here.

Karen

1/5

I was stranded on the side of the road with a flat tire an autistic person and somebody from Ruby memorial hospital and you hung up on me and I pay for years not cool get ahold of me. I've even tried to come to the building when I got back here I've tried to call you nobody answers I'm very upset with this you're supposed to be there for me if I pay you and you're not.

Connie G.

5/5

Absolutely the best experience. Our customer service representative was experienced, well versed and just a lovely person.