AAA Westwood - Westwood, Massachusetts

NotHarry1000 ?.

My licence was about to expire and I was despirate for a renewal I wanted the real Id. They were accommodating. YES, I had to wait a few hours but I did not mind a bit. People showed up without appointments (including myself...) The people with appointments had to wait in line and some were yelling and angry. I was part of the problem... I am sorry about that. However, They were Very professional. Very caring. Very Very busy people. Busy and then all of a sudden it wasn’t too bad. People didn’t show for some appointments I guess or left. I am very greatful for the service they provide to myself and the community. Thank you!

Pipier M.

I am writing to express my dismay with the lack of empathy and accountability for passport pictures that I paid $18 for online and actual photos.that were not accepted by the online application to renew my passport. I returned to this AAA branch the next day after emailing the person, Sarah Edel, who took my pictures about the problem. I wrote about the problem and that I plan to return as I needed to have the photo retaken. I was not greeted by her when another clerk, John Boylan waited on me. Sarah saw me and did not acknowledge me or my email until I spoke to her about it. The courtesy of an apology for the inconvenience to me would have made a big difference. John Boylan even said maybe I should go to the US Post Office to get the photo taken. So not only was there no empathy for the situation but I was told maybe AAA is the right place for me to get the service other members enjoy. It truly felt like, I was not going to receive the same courtesy or just an apology for what I experienced. Instead I was made to feel that somehow it was my fault to come to AAA for this service. Sarah even said, it's never happened before. So, does that mean I should not raise this as a problem? I believe their actions as representatives of AAA could have been so much more sensitive and accommodating. I left questioning whether I would receive the same service. It prompted me to write this brief summary of my experience. I've often used this branch and this is the first time I felt that I was not treated well.

sean T.

Called to get a tire fixed, the guy you sent out was a complete idiot all he managed to do was strip the lug nuts on my tire. Won't be calling AAA again, not in this area at least

Dianer B.

The young lady was very nice and patient explained about my benefit,.and I paid my bill. Customer service was Awesome. I will be back there again. Thanks for all your help.

Jacob E.

We tried to rent a car with the HELP of Doreen Costa at the Westwood Massachusetts branch. (12-17-2024)
This is our first time in 34 loyal years with AAA and never met such an unpleasant agent.
This lady was more than rude, banged on her desk claiming that she already explained us for three times information that we just wanted to clarify.
I recommend warmly to have somebody better, more polite and understanding your AAA customers.

Natalie C.

Not good. Placed a currency exchange with 7 days before the trip. Went every day and was told the same story of “it’s not here yet.” Mother went to check while I was overseas and the money was there…the entire time. Staff is rude, inconsiderate, and do not communicate with each other. Go to your bank for currency exchange, not here.

Dim T.

I have been posting #ShutDowntheRMV tag for a while.

I believe when that happens, this organization can easily take over the business at 10% of the cost.

The RMV is especially terrible in Braintree.

Good place to get an Int'l driver's license in order to avoid issues in other countries.

These guys would have helped me with the motorcycle learners permit but the RMV is not giving them access/view for over a week forward.

Always drive safe.

Nina L.

I walked in to renew my driver license. I was told it could even be a couple hours and that their schedule did not look bad that day.
Cleared my whole day just to get it done and over with. Decided to be patient and wait it out without complaining. Went to ask once about my chances when. It was quiet and got a blunt answer.
5 hours (!) later left without my license renewed. Watched the lines empty several times . Left feeling that the staff had absolutely no intention to help me.