AARP Tax-Aide Prescott - Prescott, Arizona

Nancy E.

PV Library used them a few times before and they were great. Today I get what had to be the most clueless agent possible so gathered my info and walked. Can do it online for free.

Heidi Y.

Very thankful to everyone who volunteers their time to help the community. Everyone was so helpful and kind and the team there today was very efficient.

Kelly P.

The was my first time and it took a bit longer because of that, but it worked out great! People were very nice, helpful and professional. I'll see you guys next year and THANKS!!

Cindy O.

Once again these Wonderful volunteers have saved us at least 400 dollars during tax season. Special thanks to Gil, and Janelle, you are the bomb!

Jamie L.

Terribly rude lady at the front. She was horribly rude to everyone in line and wasn't wearing a name tag. Catherine B was very nice and helpful

Warren

I had my taxes done at the Gateway Mall last year and am getting ready to head there in a few minutes. Although it took hours to get the process completed it was my fault because I waited until April 10th. I was pleasantly surprised that all the workers were patient and friendly with everyone waiting to work with them. This was a wonderful experience and I would recommend it to everyone with normal taxes. After paying hundreds to an accountant for my business and personal tax preparation every year now that I'm retired I can have AARP do them and it's FREE!

Patricia L.

This place is full of hard working volunteers doing taxes for free. Everyone is more than helpful and patient while you go through the process of getting your taxes done. I enjoy having them do my taxes because they are all up to date and knowledgeable about tax laws. It takes the pressure off doing them myself. I would highly recommend you go here and have them do your taxes!

Terri P.

This is our 3rd year using AARP Tax Aide Services in Prescott AZ. We have had good experiences the previous 2 years and we appreciate the free service. We expected changes this year due to COVID, so we went up and made an appointment and got the information forms to fill out in advance. To be fair, we had a joint return and my mom’s return to be completed at this appointment (and mom died this year so perhaps a little more complex). My husband is on oxygen and we had been told they would try to expedite our appointment so he wouldn’t run out of oxygen.

We arrived at our appointment time and the intake was fairly quick, then it was a good 50 minutes before someone came out to ask a couple of questions. She was apparently one of the “preparers” because she told us she’d be entering our data into the computer. Then another hour went by and I finally went up to ask where we were in the process because we kept seeing other clients who had arrived before us complete the process and leave and even some who arrived AFTER us, complete the process and leave. We were told that our returns had gone to the “reviewer” and someone would be out in a few minutes to go over the returns with us. Approximately 15 minutes later, the reviewer came out with a couple of questions of his own, then returned to the office area. It was nearly an hour before he returned to get us for the final review.

The process was very different this year (due to Covid) in that we were not allowed to sit with the preparer while data was entered into the computer (and we had a 2nd screen where we could review the data “real time”). I understand for everyone’s safety that the process had to change this year, but it did not give me a sense of confidence in the process. We never got an answer as to WHY the wait was so long - 3 hr 15 min in total! By the time we left, I would guess they had processed 30-40 returns with 6 preparers, so for most, the wait was not nearly so long. Not sure if we’ll go back next year!