Acrisure Capistrano, CA (Insurance Solutions) - San Juan Capistrano, California

Keith Benicek

I had been with this cockroach insurance broker for some 2 years, but my Loyalty ends now. Always SLOW to respond, in fact when their slacker Insurance Co "Safeco" sent us a notice of Home Insurance "Non Renewal", using some Photoshopped fake pictures of our roof covered in a thick green color (faked) and claimed our 22 year old Concrete Tile roof was covered with "Moss", instead of these Clowns at Insurance Solutions being on OUR SIDE (the Client), they were on the side of liars Safeco. I took a picture of our home's tile roof today and sent it, stating, Where's all that deep Green "Moss"? There ISN'T ANY!! Safeco is a Scummy Insuance Company, faking pictures so they can Cancel you, or an Excuse to Jack Up your Insurance Rates! And Insurance Solutions is just a SCUMMY because they'll stab you in the Back in an Instant!!

Shop someone ELSE for your Insurance needs, like the saying goes, with "friends" like Insurance Solutions, you DON'T NEED ANY MORE ENEMIES!!
Pictures - #1 Roof and NO Moss , #2 Faked Photoshop Safeco Picture. Who's Lying

Carla DeFraine

Rocio Morales has been the only bright spot in an incredibly difficult process. She has saved us several times during the ever changing insurance landscape—finding us coverage in California when doing so had to take a Herculean effort. Insurers have been fleeing the state, and it takes a dedicated person to do the hard detective work to find coverage.
.She was tireless, and did not give up until we were safe.
Rocio is always responsive, and she’s generous with her time. Her expertise is impeccable—and amazingly, she is also a lovely person. How she is so good at her difficult job while remaining so kind is a wonder to me. I hope to never have another agent. She is as good as it could possibly get.

Janice Greco

We learned recently how vulnerable the insurance industry has become in California, when our carrier sent us a 60-day cancelation letter saying they weren’t insuring houses anymore. To make matters worse, our broker was not available by phone or email. We then turned to Yelp reviews, hoping to find some 5 star reviews for a new agent, and we found Jim Hopwood of Insurance Solutions. We had an appointment within days and Jim gave us all the time necessary to review our needs for residence and vacation homes and both cars. He really went to bat for us, and not only found coverage in plenty of time before our other canceled, but even found us total coverage at better rates than our prior company. We can’t recommend Jim enough, especially in these troubling insurance times. We now consider him a friend, and will tell our friends they can rely on him for all insurance needs. Bob and Jan Greco, Dana Point

Shoham Adizes

I had trouble insuring my home. A few agents I spoke with did not want to deal with me and said they simply did not offer insurance to homes in California.... But one call to Jeremey Perez and I had very competitively priced insurance coverage the next day.

Alis Maynard

Ben Cutkomp is an exceptional insurance expert, who always provides friendly and stellar customer service by promptly addressing my questions and providing detailed explanations! Ben is a huge part of what makes this agency team shine! I wholeheartedly recommend any one of these team members if you are searching for reliable insurance services! This friendly and knowledgeable team has an impeccable commitment to customer satisfaction! Thank you so much Ben for all of your help!

J.W. Chung

Rocio Morales has been my insurance broker for the last few years and she's done everything a great broker should do. She is very communicative; responding to emails and phone calls quickly. When I make changes, she would go the extra mile to secure us the best rates. I've been an Insurance Solutions customer for well over a decade and I don't see that changing in the foreseeable future.

Mark Green

Erin, immediately knew exactly what my issue was and before I could explain it, she had already reviewed and confirmed the issue via previous emails, notes, etc! She was an extreme pleasure to speak with! Good job, Erin!!!

Chrissy Altman

My husband and I have been with Insurance Solutions for well over 20 years! The staff is very friendly and down to earth, but super professional at the same time and very knowledgeable about the product. We have been working with Rocio now for many years and she is wonderful! A pleasure to deal with. She has a lot of patience and explains the different options in a way that is very easy to understand. We have now moved out of state and am sad to say that I had to procure insurance elsewhere. However, I highly recommend Insurance Solutions (Acrisure Capistrano, CA) for your insurance needs. Thank you guys, for so so many years of great service!