Bank of Charles Town - Martinsburg, West Virginia

Address: 9738 Tuscarora Pike, Martinsburg, WV 25403.
Phone: 8002968431.
Website: mybct.bank
Specialties: Bank, ATM, Investment service, Mortgage lender.
Other points of interest: Identifies as women-owned, Drive-through, Wheelchair accessible entrance, Wheelchair accessible parking lot.
Opinions: This company has 231 reviews on Google My Business.
Average opinion: 4.9/5.

📌 Location of Bank of Charles Town

Bank of Charles Town 9738 Tuscarora Pike, Martinsburg, WV 25403

☎️8002968431

⏰ Open Hours of Bank of Charles Town

Monday: 9 AM–4 PM
Tuesday: 9 AM–4 PM
Wednesday: 9 AM–4 PM
Thursday: 9 AM–4 PM
Friday: 9 AM–5 PM
Saturday: 9 AM–12 PM
Sunday: Closed

Bank of Charles Town Overview

The Bank of Charles Town, located at 9738 Tuscarora Pike, Martinsburg, WV 25403, is a reputable financial institution recognized for its exceptional services. With a phone number of 800-296-8431 and a website at mybct.bank, this bank has made it easy for clients to access their services.

Specialties and Services

The Bank of Charles Town specializes in various financial services, including banking, ATM services, investment services, and mortgage lending. Their commitment to providing comprehensive solutions has earned them a strong reputation in the industry.

Points of Interest

Women-owned: The bank is proud to be a part of a women-owned business community, showcasing its dedication to empowering female entrepreneurs and leaders.
Drive-through: For added convenience, the bank offers a drive-through service, allowing customers to conduct their transactions without leaving their vehicles.
Wheelchair accessible: Accessibility is a top priority at the Bank of Charles Town, with wheelchair-friendly entrances and parking spaces available to accommodate all customers.

Client Reviews and Opinions

The Bank of Charles Town has received an impressive average rating of 4.9 out of 5 stars based on 231 reviews on Google My Business. Clients consistently praise the bank's friendly staff and exceptional customer service, highlighting the professionalism and expertise of their team members. One satisfied customer noted, "One of the best places, employees are so polite and provide exciting service," while another praised the newest employee, Jasmin, for her friendly demeanor and willingness to help.

With its commitment to exceptional service, accessibility, and community involvement, the Bank of Charles Town continues to be a top choice for individuals and businesses seeking reliable financial solutions in the Martinsburg area. Their dedication to customer satisfaction, combined with a range of specialized services, sets them apart in the competitive banking industry.

👍 Reviews of Bank of Charles Town

Bank of Charles Town - Martinsburg, West Virginia

Karen M.

1/5

Very disappointed with this bank it's so terrible.. Customer service could be a lot better. Definitely wouldn't recommend this place to anyone.

Ava K.

5/5

One of the best places, employees are so polite and provide exciting service. Jasmin I believe is the newest employee there, what a great asset to the branch. She is very friendly, always ready to help. We love her service!

Jake T.

5/5

Hands down my favorite bank to do business with and I didn’t even know I can have a favorite bank!
The staff are so welcoming and so helpful. I enjoy every visit so much, I would rather walk in, instead of going to the drive through.
I’m the kind of person who only recommends things to people if it’s worth recommending. When it comes to this bank. I highly recommend them at the king st branch! Ask for Kathy, Destiny or Makayla

-Jt

Harnoor S.

5/5

Jasmine is such a great employee, I went in to get cash back and she made the process super easy and fast. Super clean bank as well. I can tell the company has great customer service initiative! Keep up the amazing work guys!

Gary H.

5/5

I always go into the bank cause the people truly want to help you. They are very pleasant to talk to, I always feel a sense of accomplishment when I walk through those doors. And Kathy is always a big help, she is a blessing to my wife and I. Thank you all for all you do for your customers ( family).

Andrew B.

5/5

Chris provided exemplary customer service. I requested that a new account be opened, and she had the paperwork ready for me when I arrived at the branch. Debit cards were created prior to my arrival as well. The process was quick and easy. Thanks, Chris, for providing an amazing customer experience!

Connor I.

5/5

Thank you to Mikayla at the King St. BCT in Martinsburg for the wonderful help she provided. She went out of her way to make sure all of our needs were fulfilled and did it all with a smile on her face. That location is always a great experience us.

Gregory L.

5/5

After a horrible closing sale in NY it was a pleasure working with Adam and the BCT team for our dream home in WV. Exceptional communication, great customer service and a family atmosphere made our experience memorable!!