City of Boston Credit Union - Boston, Massachusetts

❓ FAQ 👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 77 Spring St, Boston, MA 02132, United States.
Phone: 6176352300.
Website: cityofbostoncu.com
Specialties: Credit union, ATM.
Other points of interest: Drive-through, Wheelchair-accessible car park, Wheelchair-accessible entrance, Cash advance.
Opinions: This company has 29 reviews on Google My Business.
Average opinion: 3.7/5.

📌 Location of City of Boston Credit Union

City of Boston Credit Union 77 Spring St, Boston, MA 02132, United States

☎️6176352300

⏰ Open Hours of City of Boston Credit Union

Monday: 9 am–5 pm
Tuesday: 9 am–5 pm
Wednesday: 9 am–5 pm
Thursday: 9 am–5 pm
Friday: 9 am–5 pm
Saturday: 8 am–4 pm
Sunday: Closed

Introduction

Nestled in the heart of Boston, Massachusetts, the City of Boston Credit Union (COBCU) has been serving its members and the local community since 1921. With a commitment to providing personalized banking services and promoting financial well-being, COBCU has built a strong reputation as a trusted financial institution. Located at 77 Spring Street, this credit union offers a wide range of financial services tailored to meet the diverse needs of its members.

Main Services

Personal Banking: COBCU offers a variety of personal banking services, including savings and checking accounts, certificates of deposit (CDs), individual retirement accounts (IRAs), and health savings accounts (HSAs). Their personal banking services are designed to help members manage their day-to-day finances and plan for the future.
Loans: The credit union provides a range of loan options to help members achieve their financial goals. These include auto loans, mortgage loans, personal loans, and loans for education. COBCU also offers refinancing options for those looking to consolidate debt or lower their interest rates.
Business Services: COBCU caters to the financial needs of local businesses with services such as business checking accounts, savings accounts, and lines of credit. They also offer payroll services, remote deposit capture, and merchant services to help businesses streamline their operations.
Online and Mobile Banking: Members can enjoy convenient access to their accounts through COBCU's online and mobile banking platforms. These services allow members to view account balances, transfer funds, pay bills, and deposit checks remotely.

Location and Access

The City of Boston Credit Union is situated in the Back Bay neighborhood of Boston, just off Massachusetts Avenue and Boylston Street. The credit union is easily accessible by public transportation, with the Green Line's Copley Square station and the Orange Line's Massachusetts Avenue station both within walking distance. For those who drive, there is a wheelchair-accessible parking lot adjacent to the building.

The credit union's location in the heart of Boston provides easy access to various amenities, including shops, restaurants, and parks. The nearby Copley Square offers a variety of cultural attractions, such as the Boston Public Library, the John F. Kennedy Presidential Library and Museum, and the Hynes Convention Center.

Featured Characteristics

Drive-through Services: COBCU offers a drive-through facility for members' convenience, allowing them to conduct basic banking transactions without leaving their vehicles.
Wheelchair Accessibility: The credit union's building and parking lot are wheelchair-accessible, ensuring that all members can access its services with ease.
ATM Services: COBCU provides on-site ATM services for members and non-members, offering 24/7 access to cash withdrawals, deposits, and balance inquiries.
Cash Advance: Members can obtain cash advances on their credit union loans at the COBCU branch or through the credit union's network of shared branching and surcharge-free ATMs.

Practical Information

Address: 77 Spring St, Boston, MA 02132, United States
Phone: 617-635-2300
Website: cityofbostoncu.com
Hours of Operation:
- Monday - Wednesday: 8:30 AM - 4:00 PM
- Thursday - Friday: 8:30 AM - 5:00 PM
- Saturday: 9:00 AM - 12:00 PM
- Sunday: Closed

Member Opinions and Positive Aspects

The City of Boston Credit Union has received an average rating of 3.7 out of 5 stars from 29 reviews on Google My Business, indicating a generally positive experience for its members. Some of the positive aspects highlighted in the reviews include:

Personalized Service: Many members appreciate the friendly and helpful staff who take the time to understand their financial needs and provide personalized solutions.
Competitive Rates: Several members have praised COBCU for offering competitive rates on loans and deposit accounts, helping them save money in the long run.
Convenient Location: The credit union's central location in Boston has been noted by many members as a key factor in their decision to bank with COBCU.
Online and Mobile Banking: Members have expressed their satisfaction with the ease and convenience of COBCU's online and mobile banking platforms, which allow them to manage their finances on the go.

While the majority of reviews are positive, some members have mentioned areas for improvement, such as limited branch hours and a lack of Sunday availability. However, the credit union's strengths in personalized service, competitive rates, and convenient location have helped it establish a strong reputation among its members.

👍 Reviews of City of Boston Credit Union

City of Boston Credit Union - Boston, Massachusetts

Celly L.

2/5

Mediocre business, overall, and some locations are better than the others. The Canton tellers are more professional and helpful than the West Roxbury ones.

COBCU's app and website are a DISASTER, as is their customer service line. Do they actually have any phone reps? Because in the 3-years I've been with them, the phone line has only been answered ONCE. 🤦🏻‍♀️

Then, we need to schlep all the way to a branch to do something that should've taken only a few seconds to do, online. It's all glitchy and horrible.Truly frustrating. I would not be banking with them if I didn't have an auto loan to pay off. (I will say that the rate on that was fantastic.)

Another frustrating experience is one is unable to pay a loan with them directly from another bank; you need to open a savings account with COBCU, send money to that which takes several business days to process, and then transfer the payment from savings to the loan. OR go into the bank and pay. (WTF kind of antiquated process is all of THAT?)

I also have an account with METRO CREDIT UNION. They've been fantastic. Far more modernized an experience. The telkers in West Roxbury are very attentive and professional. If I were you, I'd go with Metro over COBCU, based solely on customer service and their online services working correctly. They actually have a customer service line...that is answered...and by wonderful reps.

P.S. The hold music on the COBCU phone line, that never gets answered, is an aural assault. It's rage-inspiring and loud af. 🤪 It doesn't even tell you that they're closed, or have a "thank you for holding" message, either...the irritating music just plays and plays and plays...

J C.

1/5

One of the cons of dealing with a credit union is being limited on the amount of cash you can withdraw at a teller window at any given time. With the City of Boston Credit Union the limit is $5,000 per day. Last year, I needed to withdraw $8,000 for the funeral home handling my father's services. According to everyone in the branch that day, there were no exceptions. Guess what? Learned today that it's at the discretion of the bank manager. Absolutely disgusting that we were forced to borrow money to afford his services because we were told we could NOT withdraw cash from our own account. Now that I know this, I can't wait to withdraw all my money and close my accounts with them. Unless you can't afford big bank fees, I'd recommend doing business with a bigger bank. This was the final straw for me. Don't get me started on the awful service I receive every time I'm in there.

Jalen W.

1/5

Branch refuses to answer the the phone. Or follow up on disputes left without my money for over a week now

Tiffany P.

1/5

I had Boston credit union bank for a little over 2 years. NEVER had an issue/attitude or bad customer service from ANYONE until a couple of days ago. My husband and I were treated like kids by this woman (manager) named Love. She treated us like we were bagging her personally for money. Never gave us a smile, never greeted us and NEVER made sure we felt like one of their clients. My husband and I are two hard working young adults that are trying to continue pushing through the economic hardship we went through last year with me loosing my job due to health complications with my 2nd pregnancy. Working on our credit, our goals and future for our kids. It’s not fair that someone cannot treat their customers right. The ones that keep the banks running, when there’s tons of people looking for a job on her position that can surely give an AWESOME customer service. Sadly we saw another incident with another customer and her while we were waiting. Many blessings for her!!

bleed G.

1/5

I've been apart of the City of Boston credit union for eight Yrs. Overall my experience has been good, However I recently went into the West Roxbury branch and was treated awful by the Bank Manager by the name of love and She did it in the presence of my Daughter.

derrica F.

1/5

AWFUL ATTITUDE! Why on earth should i trust you with my money if you don't even want to be at you own job! SO NASTY! The teller at the first desk with short light brown hair is so rude. She constantly has her "next teller please" sign up (there are never any tellers) and will sit there on her phone! Dont dare ask for a pen during her paid hours of social media scrolling.. she'll roll her eyes and scoff at you! maybe if someone there would answer the phone I wouldn't need to come in person.

Shant D.

3/5

I had a few unresolved issues. Such as a wire that never came through, I was too responsive to end up with no results, the person in charge never even called me back to follow up, anything, confirm deny acceptance of received money. It was almost like it was his first time receiving a wire. It was unprofessional and I had to transfer money via other difficult ways..

Tellers make you fill out all the info on deposit slip, where as other banks tellers will gladly do this for you. Even at the drive up window. (Id rather not carry my full account number on my persons)

I'm never given smiles, it seems like torture to transact my anything...

Getting locked out of your account is torture... But finally one lady stepped up and completed my issues thoroughly and directly - Shannon at Main office?!

Im going to stay, but ugh...

Vanessa O.

2/5

Came in on a friday afternoon and stood for a moment. I was told by the manager to have a seat and someone would be with me shortly. I sat for 20 minutes without any help. 2 reps went to lunch. The branch manager, Love Mahoney could have helped me but chose not to. When I got up to leave, the member rep finally decided to walk to the front. I just wanted to get a new debit card. Worst service I have ever experienced. Grateful my main bank is a different credit union.