Coast Central Credit Union Fortuna - Fortuna, California

Laura M.

The folks here go above and beyond 💯
An unfortunate circumstance (clutch went out on my truck) forced me to dip into Courresy-Pay to cover expenses.

There was a $5 hold on my account, which wouldn’t be released for a few days. The clerk informed me that because of the hold, I would be charged two courtesy-fees within 48 hours (if I didn’t bring my account into the green in that time period) which I was not expecting. Given the explanation from the clerk, I understood, and was grateful for clarification on the matter so I could be prepared!

Courtesy-pay at CCCU has saved me so much trouble.
Circumstances forcing me to rely on courtesy-pay are never ideal, however I appreciate the service immensely. It’s like having a small credit-card, without paying a percent as interest! Totally radical in tough times ❤️

Harriet T.

I really like CCCU in Fortuna! Everyone is so nice and helpful! I have lost my debit card several times and they quickly and with a smile cancel the one I lost and issue me a new one! It’s a pleasure to do business with them. Years ago we tried to get a lone through three local banks and were denied, but had no problem with CCCU in Fortuna!!😁

Felicia S.

Unethical business practices I. I don't know if he works at your bank Erin Martin Senior Loan Officer scammed me out $19,500.00 I was told I qualified for $10,000 I told to purchase Target cards & eBay card to qualified for the load he scammed me out of $9,500 as currently time I have no food, money and no place to stay. Erin Martin scammed my friend out $1,600 and still no loan

Toni B.

In general, I like this credit union. However, lately, it seems as though they have sold my address to some life insurance agency, out of Madison, WI. I had assumed that my personal information would be kept safe by my bank. Not so! I feel "sold out" and am considering closing my account.

Robyn Z. (.

Customer service reps can be extremely rude and to a disabled nurse who has had account with them for 20 yrs. I sometimes have memory problems due to a medical condition. They are very impatient and I have even been yelled at! I need to take my business somewhere else. Their ACH system is in the dark ages.

3 YEAR FOLLOW UP
THINGS HAVE NOT CHANGED...THEY ARE JUST AS BAD OR WORSE! My memory is better now, too. Unfair interpersonal interactions and retaliatory behavior in form of taking away services that have signed agreements!

Linda M.

Can you give negative stars? This credit union was forced on me after their predecessor failed in Crescent City California. That should have been a clue.

I have had nothing but trouble with this group. They are quick to take your money but have multiple 'rules' about having access to YOUR money. And they charge you big time for the privilege. And their customer support people are rude to the point of wanting to reach through the phone and choke them.

I travel most of the time so I am rarely at home. But the next time I am at home, I'm dumping these chumps.

Ian

Great bank. Fees are reasonable, or you can avoid them completely with ease. Tellers are always friendly. This is definitely the best branch I routinely visit.

Jay F.

Initial service was very good. However, after being told that I needed to go to another department to complete my transaction, I sat for 20 mins being ignored in favor of customers who came in well after me. Usually not an issue at this branch but this time it kinda pissed me off.