Curtis Lee - State Farm Insurance Agent - San Francisco, California

Ronald L. D.

Have been using Curtis for all my insurance needs for many decades now. I don't usually leave many reviews, but I feel it is time that I give him and his team at State Farm the recognition that they well deserve. Always service with a big smile is how I would describe their quick and efficient care they have provided me over the years. A special thank you for team member Ginger who has been taking care my car insurance needs since I started driving. Curtis and his team is what I consider a good neighborhood place of business that are all too rare in today's world. Thank you Curtis and team!

Kathy M.

Customer service and subject matter expertise are top-notch. Stanley and Ginger were very helpful every step of the way. Great advice and quality service!

Andrew K.

Baffled this place has such a high rating. I used them for 2 years over which they made mistakes I have never experienced with any other insurance broker I have used. They made incorrect changes to my policy on 2 different occasions one of which caused me to be without insurance for 2 months. Their customer service was abysmal, never seemed to understand the issue or take responsibility, non responsive, and honestly just rude. I am so thankful I don't need to use this office anymore. Whenever I called State Farm corporate they were extremely helpful, this office specifically is just terrible. I cannot express how much I dislike this office, I had to waste nearly 6 hours over 3 phone calls because of errors this office made. Anyway good riddance, hopefully someone more competent takes over so this office can run properly.

Amy L.

I don't usually leave reviews but these folks deserve 18 stars! Stanley and the whole team at Curtis Lee provide the best customer service. I can call or email and always get a helpful and quick response that makes my life easier and informs timely decisions. Stanley is a strong communicator, knowledgeable about insurance options, and always advises me well. Other insurance companies may provide slightly better quotes but the ease and accuracy of working with State Farm can't be beat. I discovered this office when I first moved to San Francisco and literally walked into their storefront. I'm so glad I'm still with them seven years later.

E C. T.

After decades with an alternative automobile insurance agency, I decided to visit the agents at the local State Farm office.

Kelsey Lee was warm and helpful. She gave me excellent customer service. We compared the proposed policy with the current policy "apples to apples". The savings and payment method exceeded my expectations. This experience was a pleasure, and I am delighted to be a new State Farm client with my neighbor.

Thomas D.

I have been using State Farm, Curtis Lee office for over 15 years now and I am delighted with the service this office provides for me. They are always happy to help with my insurance needs. They always follow up and give me a courtesy call on things coming up. I highly recommend these guys for all your prized possessions. Reach out to Conny or any of her other coworkers.

Tiffany M.

They are advocates for their clients. If you are having problems with your claim or not getting responses in a timely fashion they are on it! Ginger is a total gem! She actively follows up on claims for you if she notices it has been sitting for some time. She literally is like your personal assistant in handling these situations and doesn't give up. I wish I had her in my daily life! She helped me resolve some frustrating issues that I couldn't have had the patience for if it wasn't for her. Having someone like Ginger as part of your team for insurance says a lot about Curtis Lee. She has been working for Curtis for a very long time and speaks highly of the office and the services Curtis provides. Curtis Lee clearly values his customers and puts Ginger in charge of handling the difficult situations. Smart! You will feel safe in their hands

Scott E.

I have been a customer of Curtis Lee since 2005, and I currently have multiple lines of insurance through him. I have worked extensively with his office, including Paul and Stanley, for more than a decade. The TL;DR is that you simply will not find a better, more responsive, or more trustworthy agent than Curtis and his staff.

Let me expand. Insurance is a funny thing, most of the time you don't think about it until you need it, and then--if you've failed to plan ahead--it's too late. My family has a long history with State Farm, and my grandfather was a State Farm agent. I have been with State Farm since I had my first car, and I have been with multiple agents in four states. I have never had a bad experience with State Farm--not with the agents, their staff, the customer service people, the adjusters--no one. If my experience is an indicator, State Farm should be high on your list of companies.

All that said, you will now understand that if State Farm, in general, sets my bar for excellence--and it does!--then Curtis Lee consistently exceeds my expectations. There's not a single person in his office that I wouldn't trust to handle any of my needs. I know that if I have a question, any one of them will answer it competently. I know that I won't be sold products and services that I don't need. I know that when it comes to my property, my family, and my savings, they will give me the best advice possible.

If you are looking for a great agent who has an excellent staff of trained professionals; or if you want products and services that you can have faith in and where you can receive a comprehensive explanation for every aspect of your policy, stop reading this and go see Curtis Lee.

Highest recommendation.