D & L Insurance Inc - Fredericksburg, Virginia

D & L Insurance Inc: A Comprehensive Overview

For individuals and families seeking reliable and comprehensive auto insurance solutions, D & L Insurance Inc. presents itself as a dedicated agency committed to providing personalized service and competitive rates. Located in Fredericksburg, Virginia, at 11328 Patriot Hwy, D & L Insurance Inc. operates with a clear focus on meeting the diverse needs of its clientele. The agency’s telephone number is 5403733100, and their website, dlinsuranceagency.com, provides further details and convenient access to their services. D & L Insurance Inc. distinguishes itself through its commitment to accessibility and customer satisfaction, as evidenced by its wheelchair-accessible entrance and parking, ensuring that all clients can easily engage with the agency.

Core Services and Specializations

D & L Insurance Inc. specializes primarily in auto insurance. However, they offer a range of coverage options to suit various driving profiles and budgets. The agency aims to provide tailored solutions, recognizing that each individual's circumstances and insurance requirements are unique. They work diligently to secure competitive quotes from a variety of reputable insurance providers, allowing clients to compare and choose the policy that best aligns with their needs.

Location and Accessibility

The agency’s physical address, 11328 Patriot Hwy, Fredericksburg, VA 22408, provides a convenient location for clients in the Fredericksburg area. Beyond its physical location, D & L Insurance Inc. prioritizes accessibility for all customers. Notably, the facility boasts a wheelchair-accessible car park and wheelchair-accessible entrance, demonstrating a commitment to inclusivity and ensuring that individuals with mobility challenges can readily access their services. This dedication to inclusivity further enhances the agency’s reputation as a customer-centric organization.

Language Assistance – A Valuable Asset

A key differentiator for D & L Insurance Inc. is its provision of language assistance. The agency’s team is equipped to communicate effectively in both English and Spanish, catering to a broader customer base and ensuring that language is not a barrier to accessing quality insurance advice. This bilingual capability is particularly beneficial for the diverse community within the Fredericksburg area, fostering trust and facilitating clear communication regarding insurance policies and coverage options. This feature, as highlighted in customer testimonials, significantly contributes to a positive and inclusive experience for all clients.

Customer Feedback and Reputation

D & L Insurance Inc. has garnered positive feedback from its clients, as reflected in its 26 reviews on Google My Business. The average opinion rating is 4.1 out of 5, indicating a generally high level of customer satisfaction. The positive comments consistently praise the agency’s friendly and helpful staff, their commitment to providing accurate quotes, and their overall dedication to customer service. The willingness of staff to go the extra mile to assist clients in finding the most suitable coverage options is frequently mentioned, reinforcing the agency’s reputation for personalized attention. The agency’s responsiveness and commitment to resolving client inquiries efficiently further contribute to its favorable reputation.

Key Features and Benefits

• Competitive Rates: D & L Insurance Inc. strives to secure the most competitive rates available from a network of trusted insurance providers.
• Personalized Service: The agency focuses on understanding each client’s individual needs and tailoring insurance solutions accordingly.
• Bilingual Support: Service is available in both English and Spanish.
• Accessibility: Wheelchair-accessible facility and parking.
• Expert Advice: The team provides guidance and support in navigating the complexities of auto insurance.

In essence, D & L Insurance Inc. represents a reliable and approachable resource for individuals and families seeking auto insurance coverage in the Fredericksburg, Virginia area. Their commitment to customer service, accessibility, and bilingual support positions them as a valuable partner in protecting one’s vehicle and financial well-being. The agency’s dedication to providing tailored solutions and competitive rates, coupled with its inclusive environment, makes it a strong choice for those seeking a trustworthy insurance provider.

👍 Reviews of D & L Insurance Inc

Jennifer F. C.

5/5

Excellent service! I really appreciate them, always with a smile trying to help the customers and most important providing good quotes and benefits for everyone. Love the fact that all of them are bilingual, English and Spanish. Highly recommended.
Jennifer

Day D.

1/5

I was a customer of D & L when Glenda first started up. She moved to a new office and then got another employee. You could always count on her to provide great customer service. She called back in a timely manner and was pleasant. Even though it was only ran sometimes with her she was still able to provide this great service. The new D & L really needs her back or atleast needs to learn how she operated. I left them after many, many years when Glenda was no longer working in the office. I tried to stick it out and probably was just reluctant to leave. The final straw was when I made numerous calls for a new quote and never got a call back. Needing another insurance I thought I would give them another chance, surely things have gotten better as they have grown. HA! I explained that I NEEDED this to be done TODAY! I am going to pick up the car we did all the other paperwork on but just need proof of insurance. She understood. They had a question and even called me back within a few minutes. Then said they would let the other person I was talking to know the answers and she would get back to me. That was this morning...it is now 9pm at night and I never got that call. If I would have waited on them, I would not have picked up my new car today. Luckily other places know how to return a phone call, they took my info while I was on the phone, ran the info and provided me with a nice quote and I even added renters insurance to it. I paid, the emailed me the documents and even faxed over proof of insurance to the dealer. The amount of time spent to do an entire quote, payment and fax...about 45 mins.

Hubert R.

1/5

Horrible took this agent under an SR22 policy endorsement 2 years ago. My SR22 Mandate expired 4 months ago, however this Agency has ne stuck on the SR22 Endorsement. The female office worker stated via phone they cannot remove the SR22 Endorsement until Proof from VA DMV...Per VA DMV they DO NOT provide documentation to Clients when SR22 Endorsements end. Now have a new agent and new policy...problem solved

Ashley T.

1/5

I cannot even begin to express how awful their customer service is. You can call twenty times and no one will answer the phone. When someone does finally answer you’re put on hold for 30 minutes for them to look up your information. They NEVER call back like they say they will. Clearly they are not concerned about their customers.

Ovidiu B.

1/5

I've been trying to obtain a copy of certificate of insurance multiple times. No answer. This is like a ghost/horror agency. They don't reply their emails. I wouldn't trust such a company...

Rose F.

5/5

Very nice people,been a customer for a while.

Sean J.

5/5

Worked out well. Bilingual Happy.

Leticia V.

5/5

Muy amables te ayudan mucho