David Wong - State Farm Insurance Agent - Santa Rosa, California

Sara M.

I've been a happy customer of David Wong's State Farm office for many years. I appreciate how everyone in the office is so responsive. Recently Amanda in the office proactively reached out when she noticed an issue with an old life insurance policy. Even though the options today are different, Amanda quickly researched all the details and continued to follow up with me until a new solution was put in place and all my questions were answered.

Zoe B.

I recently called and talked to Tre who was informative and helpful. My car insurance premium had been raised and I wanted to know why, and that conversation led to looking at my coverage overall. He said he'd follow up by email, and did, and added that he'd forgotten to include roadside assistance as an option, and detailed what is covered. An overall great experience. They've also hired somebody new named Amanda.

This State Farm has been responsive and competent, since David Wong bought it about 3 years ago (I was a customer of the previous person, who retired) and I found Tre to be an outstanding member of the team.

Annette V.

I have worked with several State Farm agents over the years. The David Wong agency has by far the best trained and helpful staff of all I have worked with. Particularly my recent experience with Tremaine Freese, Account Manager. He followed up like no other Insurance agency before has - thoroughly documenting all we discussed and agreed to change. And he know just exactly how to advise me on the business I had called in regarding.
I am very glad to have his expertise and professional on the other end of my calls.

Kera S.

I truly can’t say enough about Amanda Prill, David’s Customer Relations Specialist! She was knowledgeable, professional, responsive and very thorough. Amanda is a great asset and David is fortunate to have her on his team!

Rachel Y.

I had to make a change to my auto policy and was assisted by an extremely courteous and efficient account manager Tremaine! He was helpful and very polite. He offered some options without being pushy. I appreciated that. Thank you for your help Tre.

k K.

David Wong owner and specialist Roxy Edgar

I hope this letter finds you in good health and high spirits. I am writing to express my heartfelt gratitude to you and your entire team for the outstanding service and support I have received from David Wong owner and specialist Roxy Edgar State farm

Facing an unexpected event like a car accident I was unsure about the process and the outcome. However, from the moment I reached out to your company, your team has been nothing short of exceptional.

Your prompt response and willingness to guide me through the claims process made a challenging situation much more manageable. The professionalism and courtesy exhibited by your team members were truly impressive. They patiently answered all my questions and concerns, providing me with the reassurance and confidence I needed during this trying time.

Furthermore, the efficiency with which my claim was processed and settled exceeded my expectations. I genuinely appreciate the speed and thoroughness with which your team handled my case, allowing me to move forward with peace of mind.

I want to extend my gratitude to each member of your team who played a part in assisting me. Your collective effort has made a significant difference in my life, and I cannot thank you enough for your dedication to customer satisfaction.

Please convey my appreciation to everyone involved, from the claims adjusters to the customer service representatives. Specialist Roxy Edgar Your commitment to excellence has undoubtedly set David Wong owner and specialist Roxy Edgar State farm apart, and I am grateful to be a beneficiary of your outstanding service.

Once again, thank you for your exceptional support during this challenging time. I am impressed and grateful for the exceptional service provided by David Wong owner and specialist Roxy Edgar and your team.

Sincerely,
Karl

Shireen

I would like to share my experience working with Tremaine Freese from David Wong's office. Most recently my homeowners insurance has increased quite a bit. It was shocking and I immediately panicked and had planned to give State Farm a call. Tre called me first. I appreciated that he already knew what was going on with my policy and was proactively reaching out to me to assist me with any concerns that I had. Tre was able to work with me and go over my policy and make suggestions and ask questions which helped to alleviate my anxiety about the rate increase. He was also able to bring the price down for my annual premiums. I am impressed with Tre and State Farm and I would recommend them to anyone. If you are experiencing anything similar definitely give them a call if they haven't called you about it already.

Philip S.

Roxy Edgar , Claims Specialist has been instrumental in helping me get my accident claim resolved. David Wong is lucky to have her on his staff. Thanks David for your great service and a great staff.