Dawn Newland - State Farm Insurance Agent - Martinsburg, West Virginia

Charlie W.

Pros:
She reduced my insurance bill by $49 a month, I sent her my insurance binder and she took care of it.
She was friendly and patient.
She added some cool perks to my insurance. Like a 10k AD&D insurance.
No cons.
Good show.

Alfonso M.

I strive to get facts on any derives I have to pay for, I got that with farm today! Steven gave me an explanation of the monthly charges. I know what I am paying for. Thank you, let’s make this a long term partnership please! Like a good neighbor, State Farm was there for us!! Wuhoo!!

Leslie W.

We had some problems transferring our insurance information to the DMV in WV and April in Dawn Newland’s office was able to resolve it in a timely manner and was very helpful. Excellent customer service following through for us!

Network S.

Everyone should now be aware of a hardworking group in Martinsburg. I checked in on a quote for Homeowners and Auto. Very professional and very helpful. I am so inexperienced in this and they walked me through it and gave me the confidence to purchase with them.

It was a fantastic experience and everything went "swimmingly". LOL...yeah, great service!

Jennifer J.

I've been with Dawn Newland for decades, and I wouldn't have it any other way. Friendly, courteous, professional staff, who go out of their way to assist you. They do all the little things to show they care, like remember your name & your details. Excellent service, every time. And to ice the cake, it's also the best deal in town for my car insurance.

Freddy J. A. (.

more important than price or premium, is the insurance co. going to pay your claim? Dawn (& State Farm) responded immediately to a fire, having funds presented in a few days, and then regularly following up. EXcellent professional customer service.

Aryne B.

For doing all you could, the lack of assistance is astounding. You couldn't even come out to face us this afternoon. The DMV even told us that they couldn't understand what your issue or State Farm's issue was. I've got a call into a claims supervisor. I'm waiting for a response. We weren't told it was totaled. I had to call for more information. You wanted to shaft us on payment of our custom vehicle. And, we were made to jump through hoops in an already upsetting and trying time. No excuse is acceptable for this lack of customer service and our treatment. So much for a home town agent offering better service.

Tommy B.

Switched companies or better price and treatment. Had Erie for 10 years with only one claim for towing and they immediately dropped my towing. Rip off company. People at State Farm were nice to deal with and after checking around gave me the best price. All State wanted double what I got from State Farm for the same policy. I think the best part was the little dog that would bring toys to the lady in return for a treat. Cool pet.