Digital Federal Credit Union - Fitchburg, Massachusetts

👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 350 John Fitch Hwy, Fitchburg, MA 01420, United States.
Phone: 8003288797.
Website: dcu.org
Specialties: Federal credit union, ATM, Credit union.
Other points of interest: Drive-through, Wheelchair-accessible car park, Wheelchair-accessible entrance, Cash advance.
Opinions: This company has 66 reviews on Google My Business.
Average opinion: 2.9/5.

📌 Location of Digital Federal Credit Union

Digital Federal Credit Union 350 John Fitch Hwy, Fitchburg, MA 01420, United States

☎️8003288797

⏰ Open Hours of Digital Federal Credit Union

Monday: 9 am–5 pm
Tuesday: 9 am–5 pm
Wednesday: 9 am–5 pm
Thursday: 9 am–7 pm
Friday: 9 am–7 pm
Saturday: 9 am–3 pm
Sunday: Closed

Digital Federal Credit Union: A Comprehensive Overview

Digital Federal Credit Union (DCU) stands as a prominent federal credit union located at 350 John Fitch Hwy, Fitchburg, MA 01420, United States. With a dedicated phone line at 8003288797 and a comprehensive online presence at dcu.org, DCU offers a wide range of financial services tailored to meet the diverse needs of its members. The credit unionâs core focus revolves around providing accessible and competitive banking solutions, underpinned by a commitment to community engagement and member satisfaction.

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Key Features and Services

DCU distinguishes itself through several key features. Primarily, it operates as a federal credit union, affording members benefits such as deposit insurance through the National Credit Union Administration (NCUA) and eligibility for specific federal programs. The institution boasts an extensive network of ATMs, ensuring convenient access to funds throughout Massachusetts and beyond. Furthermore, DCU offers a robust suite of credit union services, including personal banking, auto loans, mortgages, and business accounts. Members appreciate the personalized service and the collaborative approach to financial planning.

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Location and Accessibility

The physical location at 350 John Fitch Hwy in Fitchburg, Massachusetts, serves as a central hub for DCU's operations. The facility is designed to be accessible, offering a wheelchair-accessible car park and wheelchair-accessible entrance, reflecting a commitment to inclusivity. For added convenience, DCU provides a drive-through service, catering to members who prefer this method of banking. The availability of a cash advance service further enhances the flexibility of their offerings.

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Member Feedback and Reputation

Based on publicly available reviews, DCU generally enjoys a positive reputation among its members. Google My Business currently reflects 66 reviews, with an average opinion of 2.9/5. While the average score suggests that thereâs room for improvement, many reviews highlight exceptional customer service and a streamlined, user-friendly experience. Specifically, several testimonials emphasize the helpfulness of DCUâs staff, particularly during complex transactions like car refinancing. A recent review describes a scenario where an individual and their daughter-in-law were able to successfully refinance their vehicle with the assistance of a friendly and knowledgeable representative, resulting in significantly lower monthly payments. This positive anecdote underscores the value that DCU places on member success and strives to provide efficient and effective solutions. The ease of the process and the tangible financial benefit reported by members contribute to the overall satisfaction levels.

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Additional Points of Interest

ATM Network: Extensive network for convenient access to funds.

Drive-Through Service: Provides added convenience for members.

Wheelchair Accessibility: Commitment to inclusivity through accessible facilities.

Cash Advance Option: Offers flexibility in accessing funds.

DCUâs commitment to its members is evident in its responsive service and dedication to providing competitive rates and fees. The credit unionâs history is rooted in community service, and they continue to invest in local initiatives and support local organizations. The combination of modern technology and personalized service positions DCU as a reliable and trusted financial partner for individuals and businesses alike. The ongoing efforts to improve member experience, as reflected in the reviews, demonstrate a proactive approach to meeting evolving financial needs. Furthermore, the structured approach to financial assistance, as highlighted by positive feedback, suggests a careful and considered method of service delivery.

In summary, Digital Federal Credit Union provides a comprehensive set of financial services underpinned by a commitment to member satisfaction and community involvement. Its accessible location, convenient services, and positive member feedback make it a compelling choice for those seeking a supportive and reliable financial institution.

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👍 Reviews of Digital Federal Credit Union

Digital Federal Credit Union - Fitchburg, Massachusetts

Diane B.

5/5

I went here with my daughter in law to refinance her car with no appointment scheduled. The person who helped us was friendly and very helpful. The process was easy. My daughter in law was able to lower her monthly payments by quite a bit of money. Very happy!!

Marilyn A. B.

2/5

Can’t get someone when you need them. Don’t feel my finances are safe with DCU. Identity stolen twice.

I have called the information center multiple times. always put on hold and no advice to stop money from leaving my checking account. Can't peovide any information! What does it take to get a manager on the phone? This credit union is not responsive oe people friendly!! I am going to move my money to another financial institution. I no longer recommend DCU.

John J. P.

3/5

I’ve been happy with DCU up to now. Unfortunately due to circumstances beyond my control my car was totaled and I am left owing them quite a bit. Now I understand that DCU is a business and they are under absolutely no need to help me. I spoke to them and the best deal they’d give me was to pay weekly instead of monthly, and actually end up being more per month than I already can’t pay now. Kind of disrespectful really, just hoping people will be too stupid to do the math. I feel really sad because I liked doing business with DCU and now I won’t be able to anymore.

Leandro M. (.

1/5

Extremely frustrating how Lorelei ruined our financing process when it was already approved. I have two loans with dcu and they can’t just treat a good payer with minimal consideration. All I wanted was to buy a car for my daughter so she could go to work and now we have to rethink all the process thanks to this terrible mistake she did

Arialena P.

5/5

I had a great experience while applying for a car loan, however, my experience wouldn’t have been so great if it weren’t for the friendly and helpful staff. Jay’nah was patient with me and answered all of my questions, and while I unfortunately do not remember the names of the two associates I had also worked with for this loan; they had made my first experience quick and smooth. Thank you!

Bandit

1/5

Both ATMs do not work. Will not take deposits. Always invalid pin when trying to make a withdrawal even tho it is the correct pin. This has become incredibly inconvenient, and this has been an issue for months and months. Both ATMs now. The closest ATM accross the street is now a $4 charge multiplied by at least 20 times in the last few months is $80 in fees. I have complained to the inside multiple times, but still nothing has been done.

ulysses C.

1/5

Worst customer service ever took a equity loan they go over the details verbally but then when I sign electronically and get the paperwork complete opposite of what I was paying amonth and length of term to know u can trust ur own bank is scary and sad on that note I’ll be switching banks asap

Julie R.

1/5

Horrible Horrible experience drove back and forth on multiple days because we couldn’t get a straight forward answer- depending on which worker we were talking to our results were different every single time. I don’t personally use DCU and thank god! This was for my boyfriend’s car loan, we were called and informed we were all set to come in and finalize the loan! We came in and were told that not only were we “not approved” but they wouldn’t even offer us half of the loan we applied for…He has been a member since he was 12!!!!! He is now 21!!! After asking to speak to management the manager comes in and says there is no exceptions and we just HAD to leave at that point. We literally went STRAIGHT to DCU leominster location and within 20 minutes the worker there had us all set up for his original loan amount, and apologized multiple times for the over a week long run around by fitchburg DCU. Sad to write a bad review but obviously the manager at fitchburg had little to no idea what she was even talking about😭😭 Clearly didn’t care about customer experience and created rules about the loan that confused EVEN the leominster branch of the same bank😂 will literally never go to fitchburg branch again.