Diligence Insurance Agency: Allstate Insurance - Newport News, Virginia

Diligence Insurance Agency: A Comprehensive Overview

For individuals and families seeking reliable and comprehensive insurance solutions, Diligence Insurance Agency, an affiliate of Allstate Insurance, stands as a trusted resource. Located at 12001 Jefferson Ave, Newport News, VA 23606, the agency provides a wide array of insurance services designed to meet diverse needs. With a dedicated team and a commitment to client satisfaction, Diligence Insurance Agency has established itself as a significant player within the local insurance landscape. The agency’s phone number is 7576438080, and their website can be found at agents.allstate.com. This detailed overview will explore the agency’s specialties, services, location, and overall value proposition for potential clients.

Specialties and Services Offered

Diligence Insurance Agency specializes in a broad spectrum of insurance products, ensuring clients can find tailored coverage for their specific circumstances. Their core offerings include:

• Car and Motor Insurance Agency: Protecting vehicles with comprehensive coverage options, including liability, collision, and comprehensive insurance policies.
• Home Insurance Agency: Providing peace of mind for homeowners with policies covering structural damage, personal property, and liability.
• Life Insurance Agency: Offering various life insurance plans to secure the financial future of loved ones.
• Motorcycle Insurance Agency: Specialized coverage for motorcycles, recognizing the unique risks associated with this type of vehicle.
• Tenant’s Insurance Agency: Protecting renters’ belongings and providing liability coverage.
• Insurance Agency: A general brokerage offering a diverse range of insurance products and services.

Beyond these core specialties, Diligence Insurance Agency leverages the resources and reputation of Allstate Insurance, allowing them to provide access to a wider range of policies and benefits. The agency’s team possesses extensive knowledge and experience, ensuring clients receive expert guidance throughout the insurance selection process.

Location and Accessibility

The agency’s physical location at 12001 Jefferson Ave, Newport News, VA 23606 provides a convenient point of contact for clients. Furthermore, Diligence Insurance Agency is committed to accessibility and offers several amenities to enhance the client experience:

• On-site services: Clients can schedule appointments and discuss their insurance needs directly with an agent.
• Online appointments: For added convenience, clients can arrange appointments remotely via the agency’s website.
• Wheelchair-accessible car park: Ensuring accessibility for individuals with mobility challenges.
• Wheelchair-accessible entrance: Providing a seamless entry experience for all visitors.

This commitment to accessibility reflects the agency’s dedication to serving the entire community with dignity and respect.

Client Feedback and Reputation

Diligence Insurance Agency has garnered positive feedback from its clientele, as evidenced by its 27 reviews on Google My Business. The average opinion is a commendable 4.2/5, highlighting the agency’s commitment to providing excellent service. Comments frequently praise the helpfulness and positivity of the representatives, particularly one individual, Connor🧑‍💼, who is consistently described as the “best person” the client has spoken with. Many clients appreciate the ease and comfort of the experience facilitated by these dedicated professionals. The reviews consistently suggest a focus on understanding client needs and providing tailored solutions. The agency’s responsiveness and willingness to assist clients are recurring themes in the feedback, contributing to its strong reputation. It's clear that a significant portion of clients value the personalized attention they receive when working with Diligence Insurance Agency.

Why Choose Diligence Insurance Agency

Selecting Diligence Insurance Agency offers several advantages. The agency’s affiliation with Allstate Insurance provides access to a broad network of resources and competitive pricing. More importantly, the agency’s local presence and dedicated team offer personalized service and expertise. Clients benefit from the knowledge that they’re working with experienced professionals who genuinely care about their needs. The agency’s commitment to accessibility further enhances the client experience, ensuring that everyone can easily connect and receive the support they require.

In essence, Diligence Insurance Agency represents a reliable and client-focused approach to insurance. It’s a place where individuals and families can find the coverage they need, coupled with the support and guidance they deserve. Their location, combined with readily available online and in-person services, creates a convenient and accessible experience for all.

👍 Reviews of Diligence Insurance Agency: Allstate Insurance

Hailey B.

5/5

Connor🧑‍💼 was the best person that I have spoken to there including the representative. I spoke to this morning very helpful and very positive! Definitely makes the experience a lot easier and comfortable:)

Debra D.

5/5

I feel like my agent really cares about me, my needs, and my security. I believe that he is aware of my needs at this time and is also looking out for my future needs. He is up to date on policies that are changing and what I need to have in that respect. He is quick in his responses and is so understanding and extremely patient when I ask too many questions or am indecisive in my selections. That is what I am looking for in an agent. Thank You Matthew!

Rafael M.

5/5

They helped me find the best rates for my needed coverage. The best , can’t recommend this team enough. Got a 2020 vehicle paying way less than I did with my 2014 vehicle. YOU GUYS ROCK!!!

Monique T.

1/5

This agency has poor customer service and communication. I have an open claim from Feb 2020 and cant seem to get a call about the claim I opened yesterday... even the chat feature is useless for help... I have requested to be moved to another agency and cant seem to get that done either...

Update: As you can see, I did receive a reply that was two months later and puts all the blame on a no-longer employed representative. The sad part is, the issues are with communication with your corporate office not just poor employees. There is no true follow-up, so much so, that the initial issue still reflects on my profile. Also, I was just informed that my insurance deducible for my windshield costs me $500. That is a whopping savings of $30!!! Obviously, I paid the repair company directly as filing the claim is incredible usurious.... and Safelite deserved the extra $30.
After discussing this with the office, the manager did invite me to go over my policy to lower my deductible (very politely) but again obviously, this does not help the current situation...

Cameron D.

5/5

Caitlin was amazing her and her team took the time to help me understand what I needed to protect my vehicle, my home, and my family! I’m thankful I took the time to stop by and they took their time to teach me what I was getting! I saved so much money by switching to them.

Allen J.

5/5

Bob is the absolute best! He is friendly, professional, and super efficient. I would recommend him to everyone I know. 10/10!!

Tasha P.

5/5

Easy to reach. Approachable, friendly, knowledgeable staff. Allstate saved me a bundle over Nationwide. Thank you!

R W.

5/5

You guys are a great company to insure me I'm have a confident and good time when I'm driving out side I love the feeling of allstate!!!!!!!!!!!!!!!!!!!