DuPont Community Credit Union - Woodstock, Virginia

Julie S.

I am not an account holder but walked into their lobby today to ask a general question. This place was a security nightmare.

First off - there was no one at the front desk.
Second - a couple bank personnel were behind closed doors with their backs to the lobby.
Third - there were two "tellers" at the front. Both were conducting business with customers. One of them left and went into the back (disappeared) for at least 5 minutes. The other teller was working with a customer who had a lot of rolled coin and cash - meanwhile said customer had 6 unattended kids running around the lobby crying and creating disruption.

Meanwhile - absolutely no one from the closed offices walked out to manage the lobby.

I eventually gave up and left. The 2nd teller never returned to the front...

brandon A.

I’ve banked here for 20 years but just within the past two to three years the quality of banking has went way down hill. They boast that checks will be deposited two business days in advance well that’s not always true. If you make to many purchases “especially online” it confuses the system they use and they will charge overdraft fees. Which doesn’t make sense because you can’t make purchases if the money is not in the bank. If you ask the employees how or why this is happening they will tell you well the system is just set up that way. Which doesn’t not make any sense at all. If you use the automatic coin counter in the some of the lobbies which is supposed to be free for members it short you the cash back. I do not recommend anyone banking with this organization. Not to mention you will never be approved for a loan of any sort. Which is how banks make money. So that makes me think that’s why there are so opportunities for overdraft fees.

Wayne S.

When I started here I would have given 5 stars. I left Truist as they were so large and impersonal that I no longer felt like a valued customer. Dupont made me feel welcome. I could call and speak to someone in the bank that had helped me get set up and going. Calling customer service was easy and they answered in a very reasonable amount of time. Now? Not so much. I've waited on hold way too long for issues I needed help with. More than once. This am I went in moments after they opened. Maybe 9:15 am. One customer and one visible teller and one employee in an office with a customer. No problem. Until I waited way too long as this one customer had an issue the teller could not remedy. I eventually saw her go into the back and heard her talking to someone so I knew others were working yet no one came out to help the customer who was standing there way too long. Finally a manager (I believe) came out to help the lone employee with the issue at hand and it was still not an easy fix. Finally yet again here comes a 3rd employee from the back office and he asked if he could help me. He dropped the ball at first but recovered and got what I needed done. But why neither of these 2 never came out to assist what was apparent a struggling teller is beyond me. (Until she went looking for help) I left Truist based on recs from friends and when I came here I felt like I was in a small town bank and I was thrilled. Now I fill like I am in the replica of Truist. Looking elsewhere now.

Joshua R.

This used to be my favorite bank I told anyone that would listen about them, I've been a member #since 2014 never had an issue a bounced check nor A fee I enjoyed the friendly and knowledgable staff There . Until the last year or so I'm not sure the changes that were made ,but the service has went downhill and the debit no longer comes out immediately it seems this once great credit union has went the way of the big banks and now does pending debits etc that result in lag behind debits that can end up being costly overdrafts , this is a tactic used by other banks that had led us to Dupont , when we used the debit card it came out immediately no pending . I guess they must have reached big money status and like most corporations they reach a point that they forget the reason they are successful and start doing there customers dirty ,my family and many of my friends alot of folks that we touted the qualities and greatness of Dupont to have all been shocked at the draft fees and underhandedness of there once favorite credit union .its just another reason not to trust corporate America . I've called them spoken to a nice lady that promised to return my call regarding my issue , at this writing I have not received a return call .I've called the call center 15 times since and no answer at a call center . I cannot access my account nor can my wife access hers , and she has nothing to do with my account , I betcha if our loans and cards wee due there would be access , ridiculous and Shame on you Dupont !!!! Think I'm gonna try truist,but I'm wary they put an I in trust ,#DownwithBANKSTERS!!!!!

Phil S.

Couldn't give this bank a better rating. Been banking with DCCU for over 5 years now. They helped me get a great deal on a car loan, when my previous bank(BB&T) wouldn't even give me a loan at all. They also helped refinance my private college loans and I went from pay 9.8% interest to under 3%. Also with their app I can do most of my banking online-- cashing checks, reviewing my financials, and loan payments.

Jerett M. (. B.

This bank has on multiple occasions bounced our checks when there has been plenty of money available. They are another Bank of America and are scamming people with the way they adjust your debit/check purchases going out. I personally have had this happen to my business now over 5 times in less then one month. Our credit card payments will be pending to deposit and instead of allowing our deposits to post first they literally will run every check you have out or cashed and bounce them then charge you a 25 dollar bounce fee, I'm so so so serious when I say this... one to two minutes after they just screwed us they allowed our busines ACH credit card deposit to post.
Please do not bring your business to this bank.. this is now officially my number two bank of corruption..
Beware they will rob you blind. We will be taking our business account elsewhere as of today

Unbelievable this bank might just be even worse then wells Fargo..

Zachary H.

I love DuPont! Switched to banking here several years ago because my old bank did not have personal service. DuPont provides that and more. Their products work for me and their staff is friendly and helpful.

Brandon B.

I’ve been banking with DuPont since 2016 I love there rewards checking and the available options they offer at the ATM and how you now receive your pay check 2 days early and they are always willing to help you out when you apply for loan I’ve never been turned down DuPont in my opinion is best credit union I’ve ever been with